Desktop Support Technician

Job Description

The Desktop Services team is looking to bring on a resource to help out with tier II operations. The team takes care of level II tickets that get bumped up from service desk and all hardware related issues around the corporate office. These technicians need to know their way around a desktop support environment and can hit the ground running - no entry level folks. The manager is looking for someone who's supported devices in an office setting (desktops, laptops, printers, mobile devices, etc.) and software like O365, AD, SCCM, Win7/10, and Citrix. This team needs to diagnose the problem and solve it - if it's not in their realm, send it to the proper team for resolution.

Top Skills' Details

1. End-user hardware - desktops, laptops, printers, mobile devices, etc.

2. Software support - O365, AD, SCCM, and knowledge of Win7 and 10 knowledge (supporting the Office Suite - specifically Outlook troubleshooting)

3. Familiar with networking (mapped drives/network drives) - troubleshoot issues and working knowledge of DNS/DHCP