Property Claims Advisor/Adjuster

Lifetime Quality Roofing is a multi-year, industry award winning company that is your all-in-one roofing and solar energy provider. Headquartered in Columbus, OH and locations in Cincinnati, Cleveland, Dallas, Austin, Pittsburgh, and Tampa. With 50 years of combined roofing and solar energy experience; Lifetime Quality Roofing is insured, bonded, and a nationally recommended roofing company. Come be a part of our expanding and evolving team!

We are seeking a highly motivated and experienced Claims Success Advisor to join our team. The successful candidate will be responsible for supporting claims operations in addition to resolving customer claims, ensuring customer satisfaction, and providing exceptional customer service.

Responsibilities

Establish and maintain strong relationships with adjusters and customers

Meets with insurance company on the job site for adjustments or reinspection of customer roofs

Regularly communicates with insurance companies regarding claim status

Regularly provides support and guidance to the sales team, maintaining regular communications

Converts claims to full replacements

Communicates with and establishes trust with the homeowner/policy holder

Develop and implement effective strategies to drive performance outcomes.

Build and maintain strong relationships with adjusters. customers, and clients, providing exceptional service and ensuring high levels of satisfaction. Address and resolve any issues or concerns promptly and effectively.

Regularly review files to ensure they are up-to-date

Communicate and collaborate effectively with the Claim Success team to analyze what is working and where there are opportunities for improvement

Work closely with other departments, including sales, production, marketing, operations, and finance, to ensure alignment and support claim success initiatives.

Additional duties and responsibilities as assigned

Requirements

Property damage/property insurance claims and adjusting experience is REQUIRED

Experience with Xactimate or related industry tools is highly preferred.

3+ years of experience with building codes is highly preferred.

3+ years of Insurance knowledge and construction experience is highly preferred.

Insurance designation/licensing is preferred.

Extended work hours and travel may be required

Ability to work outdoors for extended periods in all types of weather conditions is required.

Drive to and from work sites. Must have the ability to operate motor vehicles safely at all times, abiding by traffic laws and safety protocols.

Lift, bend, twist, squat as required

Compensation & Benefits

$80k - $100k + Incentives

Health insurance

Health savings account (HSA) option

401(k) with up to 3.5% company match

Dental Insurance (at no cost to employee)

Vision Insurance (at no cost to employee)

Long-Term & Short-Term Disability (at no cost to employee)

AD&D Insurance (at no cost to employee)

Life Insurance (at no cost to employee)

Paid time off (15 days)

Referral program