Customer Service Quoting Specialist

Overview

Customer Service Quoting Specialists are responsibilities include effectively communicating with customers, completing quote requests, sending quote acknowledgements, explaining the quotes as well as the parts and what they do. This position reports to the Customer Service Supervisor.

Qualifications

Dedication to excellence and a quality output

Honest, Reliable, and irreversible Integrity

Experience with Microsoft Office Software

Responsibilities

The following activities are required in this position:

Promoting excellence throughout the department

Locate drawings and reference information using computer and paper files

Use Visual Estimating window and accurately enter parts/service to be quoted

Ability to qualify the customer’s request and determine the proper part needed to fix issue and consulting with technical support and engineering when necessary

Maintain a positive attitude when dealing with difficult customers

Ability to place orders in Visual, following the Parts Order Entry SOP

Manage/update Quoting SOP as changes happen and document accordingly

Manage/update current Price List and documenting accordingly

Add commonly sold parts to Price List and build parts/price list for Puck Master items

Simple releasable part quotes need to be completed within 24 hours of receipt

Mechanical Aptitude

Blueprint reading

Proper disposal and handling of Proprietary documents