RETAIL COMPUTER TECHNICIAN

Candidates with Apple certifications or hands-on experience servicing Apple products are highly encouraged to apply.

We are also actively seeking Apple-certified technicians or those working toward Apple certifications (ACMT, ACiT) to join our growing service team.

Apple techs at Micro Center are specialists in servicing the full range of Apple devices, including iPhones, iPads, MacBooks, iMacs, and Apple all-in-one systems.

As an Apple technician, your role will include: * Performing hardware diagnostics and repairs on Apple desktops, laptops, and mobile devices * Troubleshooting iOS/macOS software issues and performing system restores * Providing data recovery, backup, and migration services for Apple products * Collaborating with other technicians to maintain Apple service standards * Staying current with Apple's technical guidelines, repair procedures, and certification requirements * Delivering an excellent customer experience that aligns with Apple's expectations of quality and service Whether you're already certified or actively working toward certification, we offer a structured path to help you grow as an Apple repair expert and gain access to exclusive training and advancement opportunities.

(insert job video link here) Key Tech Responsibilities: * Provide in-person troubleshooting and consultations for customers on a variety of computer-related products and electronic devices.

* Recommend service solutions such as data backups, antivirus software, extended warranties, and support subscriptions.

* Diagnose and document hardware or OS issues on desktops, laptops, and apple mobile devices.

* Assemble custom-built computers in collaboration with our expert Build-Your-Own (BYO) team.

* Utilize technical manuals, support resources, and maintain relevant certifications to stay current with products and technology.

* Maintain a clean work area, manage inventory, and handle customer transactions with accuracy.

* Communicate regularly and effectively with customers via face-to-face interactions, phone, text, and email to provide timely updates on service events.

Education & Experience: * High school diploma or equivalent required.

* One year of related experience in computer service, repair, or technical customer service is strongly preferred.

* CompTIA A+ certification or Apple ACMT and ACiT certifications preferred, or the ability to obtain certifications within 90 days of hire.

*Apple certifications are highly desirable.

* Excellent communication skills with the ability to multitask and prioritize.

* Ability to lift up to 50 lbs.

and stand for extended periods.

Work Schedule: * Flexibility required, as shifts include early mornings, evenings, weekends, and holidays.

* Ability to work during hours outside of public store operating hours.

* Micro Center Offers Exceptional Benefits: * Comprehensive medical, dental, and vision benefits for full-time employees.

* Flexible schedules and competitive pay.

* Employee discount program, including a Friends & Family discount.

* Tuition reimbursement and education discounts.

* Paid time off for full-time employees.

* 401(k) plan with company match.

* Extensive training programs and career advancement opportunities.

Growth Opportunities: * At Micro Center, we empower our employees to take charge of their career paths and make a significant impact.

We believe that your future success is driven by your efforts and achievements.

Our teams are made up of individuals who are committed to their professional growth and are motivated to advance their careers.

Join us and discover how your hard work, loyalty, and dedication can elevate both your career and the customer experience.

Micro Center is an Equal Opportunity Employer.