Client Relations Manager

Forrest Solutions provides onsite outsourced solutions and seeks a Client Relations Manager for a premier law firm in Century City, CA. The working manager will maintain a superior quality of services offered to clients through the management of all service lines. They will train, motivate, and supervise a team of four associates, creating the Forrest Solutions Workplace Experience, always delivering a 5-experience with Operational Rigor.

JOB RESPONSIBILITIES -

The successful candidate will be able to function in the Front of the House Activities (Hospitality, Events, and Reception) 70% of the time and the Officer Services/ Print Department 30% of the time.

Office Services (including Copy & Print) -

• Produce Copy & Print Jobs for the firm

• Follow the Quality Control process to ensure exceptional work is produced.

• Complete Job tickets and track metrics for weekly and monthly reporting

• Complete White Glove Service on Multi-Function Device Copiers on the floors

• Troubleshoot and place equipment service calls, logging all requests.

• Order Copy & Print Supplies (Toner, Paper, etc.). Ensure adequate shipping supplies are on-hand and readily available.

• Package and Ship finished projects accordingly with the firm's shipping services.

• Work with the Mailroom and Support Services team to ensure a coordinated delivery and/or setup of projects and client-facing events where documents are needed.

• Assist with daily mail and Federal Express pick up and drop off.

• Assisting with maintaining the tidiness and cleanliness of the entire office space

• Assisting with copying and scanning mail

• Assisting with mailings and other miscellaneous projects as needed

• Provide consistent, exceptional Client First service to all visitors, clients, and employees of the Firm.

• Assisting with delivering and retrieving food, boxes, and materials as needed

• Responding to customer questions and following promptly

• Other duties assigned as necessary to support the operations of the office.

Hoteling -

• Review and manage hoteling lists for each day

• • Disinfect desk and technology, restock office supplies, and change out nameplates for the next user of a hoteling office

• • Ensure all hotel offices are properly stocked and presentation-ready.

Meeting Room Management:

• "Owns" the floors, performing regular floor walks to ensure optimal conditions are maintained. Inspect what is Expected

• Maintain visible support on the floors for guests and visitors, focused on connecting them with the right people/resources to get what they need and responding to ad hoc questions

• Review and manage meeting lists for each day

• Optimize and prepare meeting rooms before each meeting, utilizing checklists to ensure each room is properly set up and stocked and that any special requests are handled

• Utilize ca checklist to ensure all setups are done to perfection:

Pantry and Catering Services:

• Establish White Glove standards (wipe downs, alignment of products, clear organization) for all pantry areas, including checking expiration dates and rotating stock. Food & Beverage display items to always be kept in impeccable condition

• Perform kitchen cleaning, maintain Kitchen supply inventory, stock shelves and refrigerators, make coffee, and fill/empty dishwashers

• Unload and distribute/ arrange daily food deliveries in pantry areas. Continually consolidating, storing, and disposing of unused perishables

• Impeccably kept public eating areas with all chairs, barstools, and tables always site inspection ready for employees and clients

• Support Client events and client lunches in the office

Ordering and Stocking -

• Establish Just-In-Time ordering processes for procurement of pantry and conference room supplies to minimize unnecessary wastage and over-ordering

• Track supply orders and daily inventory levels

Community Spaces:

• Maintain appearance, order, and stock levels in shared spaces, such as cafés and open collaborative spaces

Hospitality/Pantry/Kitchen Support -

• Establish White Glove Standards (wipe downs, alignment of products (clear organization) for all pantry areas, including checking expiration dates and rotating stock. Food & Beverage display items are to always be kept in impeccable condition.

• Demonstrated capability to professionally maintain and utilize coffee machine and brewing equipment

• Unload and distribute/arrange daily food deliveries in pantry areas. Impeccably kept public eating areas with all chairs, barstools, and tables always client-readyy

Catering and Events -

• Ensure all requirements and necessities regarding food and beverages are met for office events

• Issue event forms detailing meeting and event logistics

• Manage catering orders: timing, delivery, setup, breakdown, etc.

• Provide inventory management and handle ordering of all food and beverages both on the floor and within the pantry areas.

Reporting

• Compiled data on a weekly basis and shared with leadership

• Daily and weekly recaps

• Weekly Forrest Solutions & Client Meetings

• Assist with Powerpoint Presentations and Data Tracking

JOB REQUIREMENTS

• • Proven experience in a leadership role, preferably in a professional services or similar environment

• Strong leadership and people management skills required; proven ability to assess performance, mentor, and develop associates is essential

• Excellent verbal and written communication skills

• The ability to thrive within a high-pressure environment.

• Effective time management and conflict resolution skills required

• A high level of technology efficiency using Microsoft Office products and applications

• Experience working in an environment where priorities are constantly changing

• Excellent attention to detail and ability to think/work quickly under pressure

• Ability to prioritize, organize, and follow up effectively.

• Ability to multi-task and process information expeditiously

• Ability to be a clear thinker, analyze, strategize, and resolve problems

• Ability to maintain confidentiality and security of any client information

• Displays a pleasant and cheerful disposition at all times

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The compensation outlined is applicable for candidates who are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet the full requirements of the role, the position structure, title, and compensation may be adjusted accordingly.