Community Manager, Onsite

Rancho Carlsbad in Southern California is a gated, 55+ manufactured home community, settled on 106 acres near the scenic Pacific Coast. Amenities include large community facilities, a pool complex with spa, activities rooms, massage rooms, and the Ping-Pong Palace.

Primarily responsible for providing full time and on call on-site community management and effective customer service through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs), strategic planning and management contracts. The salary range for this role is $100,000 - $115,000 depending on experience.

Position Responsibilities:

In conjunction with the Board of Directors, co-manage the business of the association with the General Manager to maintain property values, foster positive owner/resident relations and quality of life for all Association members. The Community Manager role is centered around the cyclical administrative and maintenance operations of the Association.

Utilize exceptional leadership and interpersonal skills to develop a strong working relationship with General Manager, community board members, committee members and owners.

Review monthly financial statements, monitor community accounts payable and code invoices according to the Association’s approved budget.

Recommends, implements and facilitates procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.

Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.

Manage architectural control processes ensuring compliance with established Design Guidelines and policies for Design Review. Includes initial review of applications for completeness, any necessary follow-up for additional information, committee meeting packet creation and distribution, decision letters and acts as recording secretary for committee meetings. Includes the maintenance of an architectural application status report.

Manages Recreations Committee processes including event planning, flyer preparation, clubhouse reservation management, attending monthly committee meetings and acting as the committee’s recording secretary.

Manages the landscape committee and attends all committee meetings and acts as recording secretary. Attends the monthly landscape walkthroughs with the Association’s Landscape Committee and Contractor. Facilitate any action items required.

Receives and facilitates the processing of work orders to the Association’s contracted professionals for community amenities and common areas. Provides timely updates to community members after submission of work orders.

Plans, organizes, and assists the General Manager and Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.

Secures competitive contract bids at the direction of the General Manager, presents comparative bid reviews.

Reviews Courtesy Patrol incident reports, responds, and implements timely solutions accordingly.

Performs other related duties as directed. Knowledge, Skills, and Abilities:

Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.

Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.

High attention to detail.

Facilities management skills and experience.

Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.

Exceptional organization and tracking skills.

Ability to function efficiently in a high volume, fast-paced environment.

Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.

Ability to interact and work positively and effectively with staff and residents at all levels.

Ability to work collaboratively and cooperatively within the department as well as with other departments. Minimum Requirements:

High school diploma or GED and two (2) years of full time, paid, professional experience in a Community Manager role encompassing all the following:

Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.

Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.

Contract administration.

Vendor management.

Meeting facilitation with boards of directors and/or business partners.

In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.

HR and personnel management experience.

Valid driver’s license.

State or national industry certifications a plus.

CMCA or CCAM

Physical Demands & Work Environment:

Sitting at a workstation utilizing a computer and other office equipment.

Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.

Capable of working evenings and weekends, as necessary.

Sitting and standing for moderate periods of time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.