Senior Computer User Support Specialist

Job Description

Description:

Powder River is seeking a Senior Computer User Support Specialist in the Philadelphia, PA area to help support our customer base. A successful candidate will provide end-user support for PC and server applications as well as end user hardware. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Support responsibilities include software installation and configurations. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

Requirements:

Contribute to schedule development as requested

Contribute to metric collection as requested

Contribute to process development within the functional area and where the functional area connects to other operational processes

Qualifications:

Strong collaboration and teaming skills

High school education and 2+ years of IT technical support experience

Nice to have skills:

DoD IT Helpdesk experience

VIP support experience

Cisco Video Teleconference (VTC) experience

Microsoft Office 365 apps experience

ServiceNow ticketing experience

Practical knowledge of Agile and ITIL frameworks

Non-Negotiable Requirements:

Interim Secret clearance to start; active Secret clearance preferred

Current DoD 8570 IAT I (e.g. A+ certification or higher) required to start

Demonstrated technical skills

Technical Environment: Microsoft products (Outlook, Teams, Word, etc.), ServiceNow, Video Teleconferencing (VTC) systems, networked printers and computers, CAC readers Requirements:

Full-time