Hotel Manager - Waldorf Astoria Doha Lusail

The Brand - Waldorf Astoria

Live unforgettable. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests with the exceptional environment and the personalized attention of True Waldorf Services that creates unforgettable experiences for our discerning travelers.

The Property

Luxury redefined on Lusail’s only private beach

Waldorf Astoria Doha Lusail is a prestigious haven in the Arabian Gulf, offering world-class amenities including family pools, a waterpark, cabanas, and exclusive clubs for kids and teens. Home to the only ESPA Life Spa in the Middle East and seven acclaimed restaurants, it’s a landmark of elegance and innovation.

The Role

This exciting Hotel Manager position will be responsible for managing the hotel, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage and lead hotel operation with a strong focus on F&B.

Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded

Lead in all key property issues including capital projects, customer service, and refurbishment

Ensure all decisions are made in the best interest of the hotel and Hilton

Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property

Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values

Lead in all aspects of business planning

Comply with and exceed Hilton Brand Service Standards

Ensure costs are controlled

Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton

Hold regular briefings and communication meetings with the HOD team

Respond to audits to ensure continual improvement is achieved

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a Director of Operations/Hotel Manager within a similar quality hotel.

A Hotel Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A highly experienced Director of Operations Shine GM Graduate at a Luxury resort or a Hotel Manager in a luxury property.

Proven experience in managing large-scale resort operations

Extensive F&B background with demonstrable experience of managing complex, multi-venue operations, driving franchise restaurant performance, and delivering impactful F&B openings and concept launches.

Experience with private membership clubs is considered an advantage

Tier one city experience and multi-market experience are highly desirable.

Strong ability to collaborate and foster networks and relationships, with owners, contractors, and corporates– must be highly visible.

Deliver innovative commercial opportunities with experience in increasing profitability especially in the MICE and Leisure business segments.

Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values

Exceptional stakeholder/owner relations experience

Ability to show resilience, judgement and leadership

Experience managing budgets, revenue proposals, and forecasting results in a similar sized property

In-depth knowledge of the hotel/leisure/service sector

Middle East experience is preferred

Degree or diploma in Hotel Management or equivalent

English language mandatory, Arabic language is an added advantage

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Schedule: Full-time