Accounts Receivable Collector - Torrance, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Accounts Receivable Collector responsible for performing complex or specialized AR collection functions by interfacing with various departments, insurance carriers, patients and providers while ensuring good patient and provider relations. Serves as patient advocate to help resolve problems pertaining to patient statements as well as any other issues that may arise.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 6:00pm PST. It may be necessary, given the business need, to work occasional overtime. Employees are required to work 1 day a week in the office and the rest from home.

We offer 2 weeks of paid training. The hours during training will be 7:00am - 3:30pm PST, Monday - Friday. Training will be conducted onsite.

If you are within commutable distance to the office at 19191 S. Vermont Avenue Torrance, CA, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.

Primary Responsibilities:

Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer

Documents calls as clearly and precisely at the time of call

Maintains department productivity standards: 56 accounts daily and monthly quality audits of 95% accuracy

Performs collection activities on assigned work files according to department procedures

Maintains proper aging of accounts receivable

Performs precise audits of patient accounts to ensure accuracy of charges, payments and adjustments

Monitors payments to ensure payers conform to agreed fee schedules. Contacts patients and insurance carriers regarding delinquent accounts

Demonstrates special ability in dealing with patients regarding sensitive financial matters and recapturing unpaid balances

Negotiates payment plans

Identifies delinquent accounts for assignment to outside collection agencies

Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Performs additional duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED

Must be 18 years of age OR Older

3+ years of current professional medical collection experience

Experience with CPT/ICD-10 coding

Knowledge of HCFA requirements

Working knowledge of contracted insurance plans

Working knowledge of current state and federal laws governing collections

Proficiency with Microsoft Office to include Microsoft Outlook, Microsoft Excel and Microsoft Word, Teams

Ability to work on-site once a week

Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 6:00pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

Knowledge of California industrial fee schedule billing requirements

Knowledge of clearing houses and HealthPlan portals

Bilingual Fluency (English / Spanish)

Telecommuting Requirements:

Reside within commutable distance to the office at 19191 S. Vermont Avenue Torrance, CA

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Permanent