Community Manager - San Rafael

You're in charge of delivering an exceptional work, lounge and event experience for every member of Groundfloor San Rafael. You'll be the face of our company and the person who our members associate most with their membership. You'll help people with problems, get to know them, engage with them, host them and make them feel welcome. You'll also be in charge of all the practical things that come up day-to-day from coordinating external contractors (i.e. housekeeping and maintenance) to hosting events and talks.

Hours

Part time, shift-based, likely 10-20 hours per week depending on needs

You will work as one of a small rotating team. Hours may vary depending on what's happening in the space - flexibility is key :)

Location

On-site at our downtown San Rafael location: 907 4th St

What you'll do

Manage day-to-day activity in our San Rafael location

Host our members, help check them in, troubleshoot their needs, answer their questions

Be a friendly face who knows everyone's names, proactively getting to know people

Facilitate events, tours and talks in the space

Coordinate with maintenance and cleaning services and other external contractors

Handle issues as they arise, technical or otherwise (eg wifi, broken doors etc)

Actively engage with each and every person in the space to make them feel welcome

Manage opening and /or closing of the space, depending on the shift

Coordinate with 3rd parties such as fitness instructors and food vendors

Be the point of contact for all San Rafael members, communicating with them through Slack, email, the Groundfloor app or in person

Capture great content from the space for our social media

Handle scheduling in the space generally, make sure that things are happening when they're meant to from fitness classes to mealtimes to events

Help reset the space for certain events as needed, whether rearranging furniture and adjusting light and sound depending on what's going on

You're a great fit if you have

1-3 years of customer-facing experience in a fast paced environment

A genuine love for people and thrive on making new relationships

Experience with events and production, in the know of San Rafael's varied events scene

A positive and outwardly sunny manner, whatever is going on

You're tech-savvy, comfortable and eager to learn new systems

Fantastic interpersonal skills, be the kind of person that others gravitate to

An ability to solve problems, with creativity and speed

An interest in what we're building and a love for bringing people together

Why this is a great opportunity

You get to work with one of the most exciting, diverse communities in San Rafael

You get to be the face of a beautiful, brand new space

You get to foster real connections with real people (not just nameless users!)

You are joining us at the very start of our journey, giving you a real opportunity to provide meaningful impact on our long term trajectory

Meet incredible people and be seen as a leader by everyone you interact with

What is Groundfloor

We're a community-focused gathering space. A cross between a workspace, a gym and a social lounge; and above all else - a space to make friends.

Covid-19 has created a world of isolation, loneliness and boredom. People are desperate for human connection and Groundfloor provides the space for them to get that. We're a private membership community, centered around work, connection and wellness. Members can use the space for whatever they want: work, to meet friends or to just relax outside the home.

Our membership community comes from all walks of life, including technology, art, literature and business. We're not a tech-only space, and are actively building a founding community that is diverse, inviting and friendly. Our vision is to have a Groundfloor club in every neighborhood in the world. We're venture backed by some incredible investors, and have a founding team from the worlds of hospitality, design and product.

If you're excited by what we're building, let's chat :)