Clinic Office Assistant

Education Required: High School Diploma or Equivalent Experience Required: None Preferred: 1-2 years of previous medical office experience Skills Excellent verbal and written communication skills Able to work independently and collaboratively in teams Proficient Computer skills Licensure/Certification/Registration Successful completion of all department specific credentialing within first 90 days of employment Position Competencies: Competencies are essential skills needed to be successful in a position.

These competencies are required to help the department maintain a high level of productivity and success.

Each competency will be evaluated by observation.

If evaluated by another method i.e.

simulation, discussion or post test please note in the comment box below each corresponding competency.

Enter and verify patient demographics and insurance information into the Practice Management System appropriately and accurately at each patient encounter; scheduling patients, if applicable.

Appropriately utilizes the Electronic Medical Record System maintaining a working knowledge, including the Desktop, Chart, Appointment and Flag areas scheduling patients, if applicable.

Assembles medical record according to physician office policy filing documents appropriately and timely; alphabetizing files appropriately with a working knowledge of medical record status/location; purging medical records per policy and responding to request for release of medical record in a timely manner.

Maintains orderly work environment by utilizing appropriate resources and maintains supplies necessary to complete job tasks.

Demonstrates evidence of professional development activities and maintains own individual education record recognizing limitation in knowledge and the need for continued education utilizing proper resources to improve knowledge.

Displays initiative in job performance to get the job done efficiently and actively participates in problem-solving process for department.

Responds promptly to the request of others and provides excellent customer service by assisting when needed or when a need is obvious.

Cooperatively understands that during times of high volume or staff shortages that the Supervisor may need to reassign workloads, prioritize and even reassign employees to other sections of the Department.

• Works constructively and effectively with peers and supervisory staff to accomplish other duties as assigned by the supervisor to support unit quality/performance improvement initiatives within the clinic.

Implements collections policy collecting payments per insurance requirements and Regional Services policy in an appropriate manner to provide consistency and compliance within Regional Services.

Responsible to accurately code encounter forms per provider instructions utilizing ICD/CPT guidelines.

Demonstrates knowledge of the referral process obtaining and forwarding Physician Orders to the appropriate party as assigned; informing patient of time of referral appointment and/or outpatient testing; insure patient is informed of any special instructions per physician on testing facility and forwards pertinent patient care records to facility or provider as directed.

Prepares daily batches; reconciles cash drawer, data entry of billing information and charge entry.

Permanent