Technical Triage Support Analyst

We are looking for a dedicated Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this Contract-to-hire position, you will be the first point of contact for customers, providing exceptional support and resolving technical issues with attention to detail and efficiency. This role offers an excellent opportunity to enhance your technical and customer service skills in a dynamic, team-oriented environment.

Responsibilities:

• Respond promptly to inbound customer calls, delivering a courteous and detail-oriented experience.

• Diagnose and troubleshoot basic technical issues using standardized processes.

• Escalate unresolved or complex issues to specialized support teams, ensuring all relevant details are documented.

• Maintain a customer-focused approach, demonstrating empathy, patience, and timely follow-ups.

• Accurately log all customer interactions, troubleshooting steps, and resolutions in the ticketing system.

• Collaborate with internal teams to ensure seamless communication and resolution of escalated issues.

Qualifications:• Strong customer service skills with excellent communication and interpersonal abilities.

• Basic understanding of technical troubleshooting, including hardware, software, and network principles.

• Proven ability to assess and resolve problems or escalate them when necessary.

• High attention to detail with the ability to document and track tasks efficiently.

• Ability to work effectively in a team environment while managing individual responsibilities.

• Detail-oriented and adaptable demeanor, especially in high-pressure situations.

• Previous experience in a customer support, helpdesk, or call center role is preferred.

• Familiarity with ticketing systems and basic networking concepts is a plus.

Compensation$15.00-$17.00 Hourly

About Us

Technology Doesn't Change the World, People Do.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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