Operations Associate 2nd Shift, Weekend (Live Entertainment, Start-up)

Job Description

About the Operations Associate (2nd shift) role:

As an Operations Associate, you'll be operating in a deadline-driven environment where the inventories that we handle have a ticking expiration date and the outcome of a sporting event determines the challenges that we will face the next day. Operations are the foundation of our business, upon which the engine of our company is built. You’ll be joining a tight-knit, resilient Operations Desk that does anything and everything needed to fulfill our clients' orders around the country, 365 days a year.

This role shift will start between 10:00 AM and12:00 PM and end between 7:00 PM and 9:00 PM daily. The schedule will include Friday, Saturday, Sunday, and Monday, with an additional day on either Thursday or Tuesday to provide for a 5-day workweek.

Job Description:

Researching and processing orders and accurately updating information in computer systems

Follow up to ensure issues are resolved; maintain comprehensive knowledge of internal policies and procedures

Possession of strong personal code of ethics, including maintaining confidentiality, avoiding conflict of interest, and avoiding self-dealing.

Troubleshooting lost event tickets, shipping issues, delivery problems, and ticket replacements in an efficient and timely manner

Assist all inbound inquiries regarding tickets, ticket transactions, and ticket searches for buyers, explaining and researching inquiries as requested

Providing exceptional levels of service to every customer via phone, email and in person

Demonstrating excellent oral and written communication skills at all times

Analytical skills that allow for accurate decision making to resolve issues

Develop and maintain a knowledge base of our products and services

Help identify solutions, not just problems

Assist Management in a fast-paced environment while focusing on attention to detail

Ability to problem solve with "take-charge" levels of responsibility

Respond to escalations, improve processes, and adhere to company guidelines

Other duties as required by management

Desired Skills and Experience:

Ideal candidate must have a successful track record managing projects across both strategic and operational contexts. An experienced, energetic, self-motivated, organized individual who consistently exceeds expectations. The ideal candidate should have a proven track record of success working in a fast-paced environment; possess a strong work ethic, excellent leadership and people management skills coupled with a highly passionate attitude. Your ability to keep a cool head, maintain a professional attitude, and work well with limited supervision will be essential as you deal with the demanding users in a challenging fast-paced environment.

In addition, desired candidate characteristics include:

Analytical skills, as well as strong verbal and written communication skills

Quick learner with ability to master a variety of software programs

Strong computer skills with the ability to multitask using multiple tools and software simultaneously

Organizational skills and a self-starter

Must be available to work shifts including one day on the weekend

Demonstrated ability to critically think and problem solve

Maintain professional internal and external relationships that meet our core values

Ability to interact with all levels of management

Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships

Strong interpersonal skills (open, friendly, and supportive attitude)

Company Description

Ticket Attendant is a Chicago-based company that specializes in making business to business software products and automation for the broker industry of live sports, theater, and concert markets. Headquartered in Wicker Park just steps away from intersections Milwaukee, North Ave and Damen. Our mission is to build automated solutions for our client base of secondary market ticket sellers. Ticket Attendant facilitates approximately 3%of all secondary ticket sales in the US on any given day, and we’re looking for highly motivated individuals to help grow our market share. We’re currently a team of 40 people and are on track to continue doubling our size every 2 years.

Full-time