Operations Manager - Concrete

Job Description

Job Summary

The Operations Manager is responsible for overseeing the day-to-day operations of a branch. This role focuses on the logistical and operational aspects of branch management, ensuring smooth coordination of personnel, equipment, and materials for job sites. The Operations Manager works closely with dispatch teams to ensure that employees and equipment are deployed on time, trucks are properly loaded, and job site operations begin on schedule. This role also emphasizes maintaining operational efficiency and improving employee productivity all while ensuring a safe working environment and proper training for all branch field employees.

Duties and Responsibilities:

Coordinate and manage the dispatch of employees, equipment, and materials to job sites.

Ensure that trucks are loaded with the necessary tools, materials, and equipment for each job.

Monitor daily job assignments and work schedules to ensure employees arrive at job sites on time and jobs are completed efficiently.

Communicate with Account Managers and Superintendents to track job progress and adjust operations as needed.

Manage the scheduling of employees and equipment to ensure optimal utilization of resources.

Work closely with the Branch Manager to forecast equipment needs and coordinate repairs or maintenance.

Ensure compliance with all safety regulations and procedures, including equipment handling and transport.

Supervise, train, and mentor operations staff, including drivers, dispatchers, and laborers.

Conduct regular performance evaluations and provide feedback to encourage employee development.

Assist with workforce planning, including recruitment and scheduling of staff based on operational needs.

Serve as the operational point of contact for customers, addressing any scheduling or on-site concerns promptly and effectively.

Work with the Branch Manager to identify areas for operational improvements to enhance customer satisfaction.

Monitor operational costs, including labor, fuel, and equipment maintenance, to ensure they stay within budgetary guidelines.

Required Skills and Abilities:

Strong organizational and time management skills.

Excellent leadership and team-building abilities.

Effective verbal and written communication skills.

Problem-solving and critical thinking skills.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and Vista.

Familiarity with fleet management and scheduling tools.

Strong focus on safety and compliance.

OSHA 30 hour training completed within the last five years.

Essential Core Competencies:

Operational Efficiency: Demonstrated ability to manage day-to-day operations and optimize resource usage.

Leadership: Proven ability to lead and develop teams with a focus on servant leadership.

Customer Focus: Commitment to providing excellent service and resolving issues to meet customer needs.

Time Management: Skilled at managing multiple tasks and schedules, ensuring timely execution of all

operational activities.

Attention to Detail: Ensures accuracy in scheduling, dispatch, and equipment management.

Safety Conscious: Proactively enforces safety standards and promotes a safety-first culture.

Resourcefulness: Securing and deploying resources effectively and efficiently.

Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy,

and enthusiasm.

Education and Experience:

Associate’s degree in business or logistics preferred; equivalent work experience required.

At least 3-5 years of experience in operations management, preferably within the construction or related

industry.

Experience with employee supervision and development.

Familiarity with transportation and logistics coordination.

About Us

At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000 our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates and our workforce.

NCW is an Equal Opportunity Employer. Diversity and inclusion are important components of our culture and hiring practices. NCW is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities.

Full-time