QA Manager

Description

We are seeking a visionary Global QA Manager to develop and lead a comprehensive Quality Assurance as a Service (QAaaS) model across our diverse, multi-platform product portfolio. This strategic leadership role will establish standardized frameworks, processes, and metrics to ensure consistent quality across our global technology stack including Java, C#, .Net, Ruby, AWS, and Azure. The successful candidate will build and scale a distributed QA organization that delivers measurable value and drives continuous quality improvement throughout our product ecosystem.

This transformational leader will create a strategic roadmap for quality assurance that supports our business objectives while fostering a culture of quality excellence across the organization. Within 12 months, the Global QA Manager will be responsible for overseeing a fully operational global QA organization serving multiple product lines and geographies.

Job Key Responsibilities

Design and implement a comprehensive global QA as a Service model that serves multiple product lines and development teams

Establish standardized QA frameworks, methodologies, and processes that integrate seamlessly with existing SDLC practices

Develop and track KPIs to measure QA effectiveness, efficiency, and business impact

Build and manage a global team of QA professionals, including both FTEs and contractors

Create a scalable QA resource model that maximizes efficiency while meeting quality objectives

Serve as the interface between Support and Development teams to ensure customer-reported issues are effectively triaged and addressed

Leverage data analytics to drive insights into software quality, bug trends, and resource allocation

Make data-driven recommendations for strategic QA investments and team expansion

Stay current with emerging QA technologies, methodologies, and industry best practices

Foster partnerships with product and development leadership to anticipate and address quality needs

Job Essential Functions

Lead the development of enterprise-wide quality standards, best practices, and guidelines

Oversee the creation and implementation of test strategies for diverse product lines and technology stacks

Manage QA budget, resource allocation, and capacity planning across multiple geographies

Implement and optimize QA tools and automation frameworks for maximum efficiency

Establish metrics and reporting mechanisms to demonstrate QA value and impact to business stakeholders

Create effective knowledge transfer mechanisms between global QA teams

Drive continuous improvement initiatives within the QA organization

Develop and implement career advancement paths for QA team members

Lead the evaluation and adoption of new QA technologies and methodologies

Present quality metrics, trends, and strategic initiatives to executive leadership

Requirements

Bachelor's degree in Computer Science, Software Engineering, or related field; Master's degree preferred

10+ years of progressive experience in software quality assurance

5+ years of leadership experience with proven success building and scaling distributed QA organizations

Demonstrated experience establishing QA as a Service models across multiple product lines

Experience working with diverse technology stacks including Java, C#, .Net, Ruby, AWS, and Azure

Proven track record in developing global QA strategies and implementing standardized processes

Experience managing both onshore and offshore QA resources

Strong analytical skills with experience using data to drive decision-making

Advanced knowledge of various testing methodologies, tools, and frameworks

Excellent communication and stakeholder management skills

Experience in multiple development methodologies (Agile, Waterfall, DevOps)

Demonstrated ability to influence and align cross-functional teams

Experience with test automation frameworks and CI/CD integration

Benefits

Fully Remote Work: Work where you're most productive—we trust you.

Unlimited PTO: Recharge when you need to—we support work-life balance.

Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content.

Well-Being First: Full medical, dental, vision, and mental health coverage.

Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.

This position has a base range of $110K-130K USD. Where an applicant will ultimately fall within the stated range depends on a variety of factors, including, for example, geographic location and level of experience.