Scheduler/Dispatch Support (Hanover, MD)

Scheduler/Dispatch Support

Full-Time

Location: Hanover, MD

Compensation: $50,000-60,000

Schedule: Flexible Monday-Friday (Weekends if needed)

Looking for a new and exciting career? Join the Coach USA operations team in Hanover! You will be responsible for coordinating vehicle and driver schedules and troubleshooting issues which arise due to driver and/or equipment changes, customer needs and other planned and unplanned events. All applicants must be dependable and willing to work a flexible schedule. If you like challenges and can work well with people, this may be the job for you. Our dispatch team is the heart of our business, we would love to talk to you about this opportunity!

What we offer:

Health, Dental, and Vision Insurance

Term life insurance (company paid and voluntary)

401(k) plan

Generous Paid time off

Employee Assistance Program “EAP”

Free membership for “Tickets At Work” for exclusive employee deals

Growth Opportunities with one of the largest privately held transportation companies in North America.

Paid Weekly

Description:

Schedule Operators and Coaches accordingly for a 7-day period.

Scheduling must be maintained 2 weeks in advance

Communicate to drivers regarding their schedule, equipment assignment, and customer needs.

Verify Hours of Service and Fit for Duty Requirements through our check-in procedures.

Visual inspection of license, medical card, and driver logs.

Document on time, tardiness, call offs, and operator issues.

Coordinate last-minute changes with Sales, Maintenance and/or driver.

Monitor phone calls and communicate any issues.

Review paperwork turned in by driver.

Respond effectively to schedule changes, driver related issues, traffic, and/or bus issues which arise daily.

Provide a high level of customer service towards all customers and employees.

Update and monitor GPS route/equipment status.

Monitor on-time performance.

Act as primary liaison between operations and maintenance.

Monitor compliance hours.

Report all accidents/incidents to Safety Director/General Manager/VP Operations-Central.

Assist customer inquiries through phone or email.

Provide available and OOS bus list along with fleet count, monitor PM list.

Make sure all company vehicles and buses are fueled and cleaned.

Inspect and sign DVIR.

Other projects as needed by Operations and GM.

Minimum Requirements:

At least 1 to 2 years previous driving and/or dispatching experience or 5 years of transportation industry preferred.

Ability to multitask and trouble shoot in a high pace environment

Must be an organized and detail-oriented individual that can work independently and efficient

Available on weekends, holidays, days, and nights and work flexible long shifts depending on the operation’s needs to support dispatch

Exemplary communication and customer service skills

Knowledgeable in data entry, internet usage, email, Microsoft Office, Excel and web based routing/GPS programs A clear understanding of e-log's

Knowledge of DOT Safety rules, Hours of service, Federal and State Regulations for facilities and operators. Coach USA, would love to discuss your qualifications for this position.

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.