NIH OD CRM Manager

Futrend Technology, Inc. is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT, Federal Financial Management, and Grants Management. We excel at providing customers with high-value solutions that support their missions and meet their most critical objectives and business needs. We provide full life-cycle IT services to Federal agencies with recognized excellence in complex real-time system integration and enterprise-wide system implementation.

Description:

Futrend Technology is looking for an NIH OD CRM Manager to join our team of industry leading professionals with significant upward promotion probability.

The ideal candidate will measure success in this position through outcomes, program delivery success, customer satisfaction, continuous improvement in delivery practices and team performance, financial performance, qualified pipeline and business growth.

Roles and Responsibilities:

Solution Delivery

Manage CRM process and system

Make sure team follows the SOP and CRM practices

Provide timely reports and trend and root cause analysis

Make recommendations and implement improvements

Work with program manager and team to help the team to meet SLA metrics

Work closely with the customers to improve process and customer satisfaction

Qualifications

5+ years in CRM/process analysis

PMP or Agile SCRUM certification required

Must have hands on experience with ServiceNow and/or JIRA

Work experience in NIH, Federal Health IT agencies, research and academic institutions are a plus

Location: NIH campus in Bethesda MD, Rockville MD, metro Washington DC

Futrend Technology, Inc. is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Futrend Technology, Inc. uses E-Verify to validate all new hires' ability to legally work in the United States

Futrend Technology, Inc. uses E-Verify to validate all new hires' ability to legally work in the United States

Futrend is a VEEVRA Federal Contractor

Compensation details:

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