Customer Service Representative

Job Description

Job Summary:

Aculabs is currently seeking motivated and detail-oriented individuals to join our team as Customer Service Representatives in East Brunswick, New Jersey. In this role, you will serve as a key point of contact to ensure client satisfaction. Responsibilities include addressing client concerns effectively. Your role will involve face-to-face interactions with clients, attending meetings as needed, and investigating escalated issues from the customer support team.

About the Company:

Aculabs is a leading healthcare company specializing in medical diagnostics and laboratory services. We are dedicated to providing high-quality patient care and improving healthcare outcomes. Our billing department offers a great schedule and full training - prior experience or degree not required!

Responsibilities:

Engage with clients in various settings

Investigate and resolve escalated concerns

Document client interactions within our CRM system

Travel to client locations as required

Contribute to maintaining records of client contracts and other relevant documents

Requirements:

Strong organizational skills and ability to multitask

Prior experience in Customer Service, Sales, or a related field.

Proficiency in Google Workspace (Docs, Sheets, Slides, Gmail)

Ability to work independently and as part of a team

Excellent verbal and written communication skills

Valid Drivers License, Reliable Vehicle, Valid Auto Insurance

High School Diploma or equivalent

College Education (Preferred)

Benefits:

Health insurance

Paid time off

Health insurance and retirement benefits

Aculabs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Full-time