Medical Front Desk Representative - Stockbridge

Job Description

Position Overview: Greets patients when they arrive, gathers appropriate demographics and insurance information. Collects due balances, posts and balances a daily payment batch. Schedules appointments and answers telephones. Answers patient questions and provide assistance when necessary.

Responsibilities:

Check In:

Gather patient demographics, insurance information and enter into NextGen.

Scan appropriate documents into EMA.

Verify insurance benefits and eligibility.

Collect outstanding balances, deductibles, copays due at the time of check in.

Perform a variety of clerical duties.

Check Out:

Schedule patient's follow up appointment.

Collect outstanding balances, deductibles, copays due at the time of check out.

Accurately post payments and provide receipts to patients.

Balance individual daily receipts and money collected with daily batch postings and Phreesia reconciliation report.

Perform other duties as assigned or requested.

Appointment Scheduling:

Answer multi-line phones and handle the patient's needs or direct to the appropriate party.

Call patients to remind them of upcoming appointments.

Schedule new, follow-up appointments and adjust existing appointments.

Respond to voicemails in a timely manner.

Maintain schedule templates for multiple doctors.

Qualifications:

Excellent communication, organizational and time management skills.

Customer service, computer, and telephone skills.

Meticulous attention to detail.

Full-time