Implementation Specialist

Title: Implementation Specialist

Location: Remote (US)

Reporting Structure: This role reports to the Director of Delivery

Company Description

Our client is on a mission to help retailers navigate the complex, competitive, and ever-changing retail landscape so they can deliver what their customers want - when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been more important. Their cloud-based merchandise planning platform built to help next-generation retailers automate critical workflows, gain real-time insights, and make faster, data-driven merchandising decisions.

Our client is seeking an Implementation Specialist to guide customers throughout their onboarding to their platform. They’ll collaborate closely with customers to understand their unique requirements, configure the solution to meet their needs, integrate with the customer's existing tech stack, validate all workflows, and manage the end-to-end implementation process.

Quick facts:

$10M Raised in 2021

5x the revenue since they raised

110% to ARR goal last year

Trusted by brands like Mack Weldon, Rothy’s, Skims and Huckberry

Responsibilities

We are looking for a motivated team player who has retail and technical acumen, strong communication skills, an interest in problem solving, and a passion for helping others. This is a super exciting opportunity to gain hands-on experience at a retail tech startup, inform product and CS strategy, work closely with the founding team, and make an impact for our customers, who are some of the fastest growing retailers in the industry!

Learn the ins and outs of our client’s product to advise customers on workflow and data best practices, integration, and configuration.

Engage with customers to understand their requirements and configure the product and integrations to meet their business needs.

Partner with customers to effectively solve problems related to data, integrations, and use of the product.

Lead weekly meetings with customers to ensure effective implementation, integration, and data validation.

Manage the data implementation project from post-sales to go-live in collaboration with the Customer Success Manager and Solution Consultant.

Collaborate with team members from Sales, Product, and Customer Success to create a seamless experience as customers move from sales to onboarding, to go live.

Provide administrative training and documentation that enable our customers to use and manage their data feeds in their platform.

Demonstrate attention to detail, resilience, and flexibility in a fast paced environment, while acting as an internal advocate for customer needs.

Is this you?

3+ years of professional experience in Business/Data Analytics, SaaS Implementation, Merchandise Planning, Technical Customer Onboarding, Project Management, or similar industries.

Strong Excel skills and knowledge of data integration (CSV imports, Netsuite, Shopify, BigQuery, Snowflake, SFTP, etc.).

Experience with Business Intelligence tools or SQL is preferred.

Detail-oriented, strong written and verbal communicator, passionate about retail tech and data, and able to manage time effectively.

Positive, self-motivated, high-energy, coachable individual with the ability to adapt to change.

Excellent analytical, problem-solving, and relationship-building skills.

Highly organized and capable of effectively managing multiple complex implementation projects simultaneously.

Comfortable with traveling to customer locations and working with customers onsite (10-20%)

Preferred Qualifications

A dynamic, highly-motivated individual who loves rolling up their sleeves and wearing multiple hats.

Able to communicate effectively and advise on technical elements, including configuration and integration.

Passionate, persistent, and innovative in the face of setbacks, collaborating to keep things moving forward.

Utilizes available resources to problem-solve, address customer issues, and further their own product knowledge.

Demonstrates genuine empathy for others and is excited to help customers achieve their goals.

Eager to be part of a team of hard-working, effective, collaborative, diverse, and fun people.

#Perks

Salary range is $90-135k base ($140k+ an option for very senior candidates)

Generous Equity Package

Full Medical, Dental, Vision Healthcare Benefits

Unlimited PTO Policy

401k Benefit