Project Manager - Google Voice Platform Roll-out

Immediate contract opportunity for Project Manager with direct client in New York, NY.

Project Objectives • Implement Google Voice platform.

• Seamlessly migrate existing telephony and communication systems (analog, digital, PBX) to the new VoIP platform.

• Ensure comprehensive training and documentation for all staff members on the new system's features, functionalities, and best practices.

• Minimize disruptions to daily business operations and maintain high service availability throughout the transition process.

Scope Inclusions • Needs Assessment and Deployment Planning.

• Conduct a thorough needs assessment to determine if hardware and software requirements are available to start the deployment.

• Evaluate potential risks or factors that may hinder timely deployment of platform • Create a project plan in the UNFPA project management portal.

• Hardware Installation and Configuration: • Install and configure VoIP-compatible phones, headsets, and other endpoint devices.

• Set up and configure VoIP servers, gateways, and other network infrastructure components.

• Implement necessary network switches, routers, and firewalls to support VoIP traffic.

• Software Installation and Configuration: • Install and configure the VoIP software on endpoint devices.

• Set up user accounts, call routing, voicemail, and other essential features.

• Integrate the VoIP system with existing directory services and authentication systems.

• Network Assessment and Optimization: • Assess the existing network infrastructure to ensure it can adequately support VoIP traffic.

• Optimize network bandwidth, QoS (Quality of Service), and security for VoIP.

• Address any potential network bottlenecks or congestion issues.

• Data Migration: • Migrate existing phone numbers, contact lists, call logs, and other relevant data to the new VoIP platform.

• Ensure data integrity and accuracy during the migration process.

• Integration with Existing Systems: • Integrate the VoIP platform with existing business systems such as CRM, email, ERP, and collaboration tools.

• Enable click-to-call and other unified communications features.

• Testing and Quality Assurance: • Conduct comprehensive testing of the VoIP system, including call quality, functionality, and performance.

• Perform user acceptance testing (UAT) to ensure the system meets user requirements and expectations.

• User Training and Support: • Develop and deliver training programs for end-users, administrators, and IT staff.

• Provide ongoing support and troubleshooting assistance during and after the rollout.

• Create user manuals, quick reference guides, and other documentation resources.

• Documentation: • Develop detailed technical documentation for system administrators, including configuration guides, troubleshooting procedures, and maintenance instructions.

• Create user documentation to help end-users understand and utilize the VoIP system effectively.

Scope Exclusions • Upgrading Internet Bandwidth: Upgrading internet bandwidth beyond the currently contracted capacity is not included in this project scope.

• Custom Application Development: Development of custom applications or integrations beyond the standard VoIP platform features is not included.

• Ongoing Maintenance and Support: Long-term maintenance and support of the VoIP system after the initial rollout are not included and will be covered under a separate contract.

• Integration with Future Systems: Integration with future systems or technologies that are not currently identified or planned is not included in this scope.

Project Deliverables • VoIP Platform Infrastructure: Fully configured and operational Google Voice platform and software environment.

• Migration Plan: Detailed plan outlining the steps and timelines for migrating existing communications to the Google Voice platform.

• User Training Materials: Comprehensive training materials, including presentations, user manuals, and quick reference guides.

• System Documentation: Technical documentation for system administrators, covering configuration, troubleshooting, and maintenance.

• Testing and Acceptance Report: Detailed report documenting the testing procedures, results, and user acceptance of the VoIP system.

TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today.

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