Temporary Extra Help Desk Technician

Description

GENERAL STATEMENT OF DUTIES

The Jr. Extra Help Desk Technician will provide first-level technical support to end-users, assisting with a variety of hardware, software, and network-related issues. Additionally, this role will involve basic maintenance tasks within our server rooms and IT infrastructure areas. This temporary role is ideal for someone who is a quick learner, possesses strong problem-solving skills, is detail-oriented, and enjoys helping others.

SUPERVISION RECEIVED

Works under the general direction of the Information Systems Director and Information Systems Coordinator who occasionally review for the goals developed and the results obtained.

Essential Functions

ESSENTIAL FUNCTIONS:

Provide first-level technical support to end-users via phone, email, and in person.

Assist users with basic hardware issues, including troubleshooting printers, peripherals, and desktop computers.

Support common software applications, including operating systems (Windows), office productivity suites (e.g., Microsoft Office, Adobe), and other standard business applications.

Troubleshoot basic network connectivity problems (e.g., Wi-Fi, VPN).

Log all support requests accurately and efficiently in the help desk ticketing system.

Follow established procedures and knowledge base articles to resolve common issues.

Escalate complex issues to senior IS staff as needed.

Assist with the setup and deployment of new computer equipment and software.

Perform tasks in IS equipment racks and server rooms, setting cables and cleaning.

Maintain a professional and helpful demeanor at all times.

Perform other duties as assigned.

Courteously meet and deal effectively with other employees, department heads, elected officials, outside agencies and the public.

Regular physical attendance at the employer’s facility is required.

Qualifications

Minimum Qualifications:

High school diploma or equivalent required.

PREFERRED KNOWLEDGE AND SKILLS

Some college coursework in a tech or a related field is a plus.

Past government experience

Previous experience in a customer service or technical support role.

Familiarity with help desk ticketing systems.

Basic knowledge of Active Directory or other user management tools.

Basic knowledge of windows and windows server

Basic Networking, Creating cables, punch down.

Knowledge, Skills & Abilities

KNOWLEDGE, ABILITIES AND SKILLS REQUIRED BY THIS POSITION

Basic understanding of computer hardware, software, and networking concepts.

Familiarity with common operating systems (Windows. Windows server).

Experience with basic troubleshooting techniques.

Excellent customer service and communication skills (both written and verbal).

Strong problem-solving and analytical skills.

Ability to follow instructions and work independently.

Attention to detail and a proactive approach to maintaining cleanliness and organization.

A positive attitude and willingness to learn.