User Support Analyst (Durham) -Temporary Solutions
Description:
Description of Work
This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit
Visit for employment information.
Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporaries are limited to one NC State Government temporary assignment at a time.
Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary's skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.
This temporary position is located in Durham - Durham County.
Job Order Hourly Rate of Pay: $35.00 (Based on education and/or years of relevant work experience reflected on the application).
This temporary position will be assigned to the Department of Health and Human Services. This position is located at 115 Market St, Suite 201, Durham, NC 27701.The duties of this position will include the following:
Setting up workstations with computers and necessary peripheral devices (laptops, printers, cameras, etc.
Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
Install and configure appropriate software and functions according to specifications.
Install and maintain Windows 2016 and 2022 servers that optimize performance.
Ensure security and privacy of networks and computer systems. 6.Perform troubleshooting to diagnose and resolve problems (repair or replace parts and debugging.
Knowledge, Skills and Abilities / Competencies
NOTE: Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and/or supplemental question(s) to be considered. NOTE: "See Resume" is not acceptable to show work history.
Set up workstations with computers and necessary peripheral devices (laptops, printers, cameras, etc.), Check computer hardware (HDD, mouses, keyboards, etc.
Install and configure appropriate software and functions according to specifications.
Ensure security and privacy of networks and computer systems.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position’s role; or
Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role; or
High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience
Supplemental and Contact Information
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at .
To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring agency directly. If there are any questions about this posting, please contact /or .
Temporary Solutions
Office of State Human Resources
1110 Navaho Drive, Suite 200
Raleigh, NC 27609
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