Assistant Deputy Director - Collections Enforcement Section

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill three Assistant Deputy Director positions in our Collections Enforcement Section. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The headquarter location is 30 E Broad St. Columbus, OH. The successful candidate will perform the following supervisory duties while fostering a team environment, which include, but are not limited to:

- Assists the Deputy Direct in defining goals and objectives for State Client portfolios and staff.

- Develops policies and procedures.

- Manages Debt Management (DM) and Columbia Ultimate Business Systems (CUBS) operations and problem resolution for State Client portfolio and staff.

- Supervises and trains assigned staff.

- Manages and provides guidance to lower-level supervisors and staff.

- Assists Deputy Director in preparing financial and other requested reports.

- Prepares information for Public Information Request and On Demand reports.

- Recommends new procedures to enhance collections processing.

- Handles sensitive contact with the general public, clients, and legal personnel.

-Handles varied public relations duties.

-Performs other duties as assigned.

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience;

Previous supervisory or Team Lead experience;

Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint).

Preferred Qualifications:

Previous experience in a call center environment;

Previous experience with reporting;

Previous experience in a collections or legal environment.

Job skills: professional, attention to detail, leading others, teamwork, verbal communication, and written communication

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines. AGO leadership strives to maintain an inclusive workplace. We begin by being an equal opportunity employer, a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups, participate in online or in-person events discussing society’s impact on our services and workplace, and learn about different cultures and experiences.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

Serves at the pleasure of the Attorney General per O.R.C. 124.14(B)(2).

AGO#\: 25-05-085

Background Check Info:

Selected candidate(s) will be subject to the following background checks:

Criminal history

Driving record

Taxes

Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media

(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).