Collections Manager

Job Description

We are looking for an experienced Collections Manager to oversee credit and collections operations within a dynamic logistics environment in Miami, Florida. This is a long-term contract position that requires strong leadership skills, adaptability, and the ability to navigate challenges in a fast-paced setting. The ideal candidate will bring a proactive approach to team management, ensuring efficiency and excellence in customer interactions and resolution processes.

Responsibilities:

• Supervise day-to-day collections activities, ensuring adherence to established procedures and operational efficiency.

• Evaluate the quality and accuracy of collections processes through regular monitoring and quality assurance checks.

• Lead the onboarding process for new collections staff to ensure smooth integration and alignment with team objectives.

• Provide guidance and coaching to collections specialists, addressing questions and fostering growth.

• Identify and escalate potential risks or issues to appropriate stakeholders for timely resolution.

• Track team performance against predefined targets, implementing strategies to enhance productivity.

• Intervene in customer discussions when necessary to ensure resolutions are handled effectively and professionally.

• Promote continuous improvement within collections operations by analyzing workflows and recommending refinements.

• Collaborate with security and facility teams to maintain a safe and secure working environment.• Proven experience in B2B collections and credit management.

• Proficiency with accounting software systems, including 3M and ADP Financial Services.

• Familiarity with CRM platforms and accounts receivable (AR) processes.

• Strong knowledge of billing functions, cash applications, and cash activity tracking.

• Demonstrated ability to manage teams and encourage growth and skill development.

• Excellent problem-solving and communication skills, particularly in challenging situations.

• Ability to adapt to a developing and evolving workplace environment.

• Strong organizational skills and attention to detail in managing multiple priorities.