System Administrator

Location: Bellefonte, PA

Position Type: Onsite

Contract Length: 6 month + possible extension

Position Overview:

Seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support.

Duties:

Provide Tier 1 and Tier 2 helpdesk support, including hands-on, telephone, and remote assistance for both local and field staff.

Configure and install personal computers, laptops, and tablets.

Install approved peripheral hardware, including networked and local printers, multi-function devices, and agency-specific equipment.

Monitor and respond to user-submitted tickets via the agency helpdesk system.

Deliver basic hardware and software training to users, focusing on desktop use and accessing network resources.

Meet departmental and project deadlines.

Document and present recommendations for issue and risk remediation to team leads and managers.

Perform other duties as assigned.

Required Skills:

2 years of experience with Microsoft Windows 11

1 year of experience with Microsoft Windows Server 2019/2022

1 year of experience with Microsoft Active Directory

1 year of experience with Microsoft Office 365

Preferred Skills:

1 year of experience with Microsoft Endpoint Configuration Manager