Security Help Desk

Summary:

The job description for the Security Helpdesk position at NetGain Technologies, emphasizing the role’s responsibilities in providing security services, managing security tickets, and responding to security issues. It requires strong communication and coordination skills, a Security+ Certification within six months, and at least one year of IT security experience. This role involves investigating security breaches, maintaining documentation, and collaborating with the security team to improve network security standards.

Job Description:

The Security Helpdesk is an important position of the SEC Team with the primary responsibilities of providing security services to NetGain Technologies clients.

The position requires the use of excellent coordination, attention to detail and communication skills. The Security Helpdesk is responsible for:

Firstline of defense for security-based tickets

Monitor and respond quickly to incoming requests relate to Security issues

Develop and maintain security documentation, procedures, and plans

Investigate security questions, concerns, and issues

Investigate security breaches and other cybersecurity incidents

Install security measures and operate software to protect systems and information infrastructure

Document security breaches and assess the damage they cause

Work with the security team to perform tests and uncover network vulnerabilities

Fix detected vulnerabilities to maintain a high-security standard

Stay current on IT security trends and news

Develop company-wide best practices for IT security

This role reports to the Director of Security Services.

Core Requirements:

A Security+ Certification or equivalent must be achieved within the first 6mos.

No less than 1 year of experience in IT Security related fields

Experience with network administration protocols preferred

Experience with encryption types and protocols preferred

Familiarity with security frameworks a plus

WHAT’S IN IT FOR ME?

Health, Dental, Vision Insurance

100% Company-paid Disability Insurance/Life Insurance

Open Paid Time Off

401K Matching

Paid Certification Training

Team Building Activities

Monetary Tenure Recognition

Community Involvement / Career Development Day

Professional Overview

In business since 1984

Large regional business with 6 offices in 5 states across the Midwest & Southeast region

Ranked as a top managed services provider by Channel Futures since 2008

Named a best place to work in Kentucky since 2015

Distinguished as a SOC 2, Type II certified company

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application

NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.