Certified Medical Assistant

Office Medical Assistant

A Great Opportunity

Full Time M-F 8:30am-5pm

$18-$20 per hour

At ViaQuest Psychiatric & Behavioral Solutions we offer unique and individualized care to children,

adolescents, adults, the aging population, those with developmental disabilities and those suffering from extreme trauma. Our clients are supported by a team of mental health counselors, social workers, certified nurse practitioners, case managers and psychiatrists to ensure the best outcomes for those we serve. Apply today and make a difference in the lives of the clients we serve!

Accountability Objectives:

The Office Medical Assistant plays a dual role in supporting clinic operations. This position combines front-office administrative duties with back-office clinical tasks. Responsibilities include reception, scheduling, insurance verification, basic medical procedures, patient coordination, and supporting psychiatry staff.

PEOPLE:

• Greet and assist patients, visitors, and callers in a friendly, professional manner

• Answer phones, route calls, and take messages as assigned

• Communicate openly and clearly with the care team and leadership

• Maintain confidentiality of patient and employee information per HIPAA

• Provide reassurance and clear communication to clients during appointments

• Participate in trainings and team meetings as needed

PROCESS:

• Schedule and confirm appointments; communicate changes

• Perform administrative tasks including faxing, copying, filing, scanning

• Maintain accurate client records and documentation

• Check and document vital signs (BP, weight, pulse, temperature)

• Prepare rooms and assist during psychiatric assessments when needed

• Administer injections as ordered by the provider

• Clean exam rooms and ensure proper sanitation protocols are followed

• Maintain adequate inventory of office and medical supplies

• Coordinate documentation from psychiatric rounds for partner facilities

• Provide coverage and assistance as needed to ensure clinic runs smoothly

• Other duties as assigned

PROFIT:

• Submit accurate and timely billing documentation and records

• Assist with insurance eligibility checks and client onboarding

• Track mileage and time per company guidelines

• Use supplies and equipment responsibly to minimize waste

QUALITY:

• Ensure clean and professional appearance of all clinic areas

• Accurately maintain electronic and paper documentation systems

• Follow all safety protocols and infection control procedures

• Proactively suggest improvements to clinic flow or client experience

Minimum Requirements:

- Medical Assistant certification required

- Minimum age 18

- Experience in administrative and/or clinical healthcare setting preferred

- Strong customer service, communication, and computer skills

- Ability to multi-task and work in a fast-paced environment

- Knowledge of HIPAA, basic clinical procedures, and scheduling software

- Professional, organized, and adaptable in handling varied responsibilities

About ViaQuest Psychiatric & Behavioral Solutions

To learn more about ViaQuest Psychiatric & Behavioral Solutions please visit

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