Bringing Families Home - Program Manager

TITLE: Program Manager

REPORTS TO: Director of Economic Empowerment

CLASSIFICATION: Non-exempt, Full Time

LOCATION: In-person; on-site

Amigos de Guadalupe Mission Statement:

Amigos de Guadalupe creates a vibrant, self-sustaining Mayfair community by ensuring that the basic needs of our community and families are met, delivering high-quality educational programs, and assisting our community to further build their own power to mobilize and organize for justice.

Agency Description:

Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral ( amigos de confianza), Targeted Direct Services Program ( comunidad fortalecida) and Case management (compañerismo). The Case Manager will be mostly focused on comunidad fortalecida and compañerismo .

Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment is a founding member of the Si Se Puede Collective, a group of local agencies working together to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.

Introduction:

Amigos de Guadalupe is looking for an experienced BFH Program Manager to work on a new and exciting BFH program. This person will lead a team of case managers to achieve the program and individual family goals of the BFH program initiative. The successful candidate will be able to demonstrate team leadership skills, the ability to form and maintain, and support a team dedicated to the Mission of Amigos and the BFH program goals and objectives of the BFH program initiative, which is a highly visible and public program within Santa Clara County.

Position Summary:

The Program Manager will lead the team and support the delivery of all of BFH programming. In doing so, the Program Manager will directly oversee all logistics of recruiting and directing volunteers and staff to assure all program goals are being met, that families and children are supported, and that families achieve their personal goals. A framework of “Radical Hospitality” and a “ “2Gen approach” provides a critical framework for the program. The Program Manager will operationalize that framework and ensure that all aspects are being carried out, including successful case management, education, housing search support, security measures to ensure a safe environment, staff schedules, and meal program provisions are being met. The Program Manager will have lead responsibility for reporting all data and for managing the implementation of the program service delivery. Finally, the Program Manager will work closely with the Director of Economic Empowerment to meet program goals and plans.

Essential Job Functions:

Lead implementation of BFH program strategy to achieve the concrete program goals

Provide training and strategic direction to all program staff

Supervision of all program staff

Building a strong trusting team culture where everyone is valued, motivated, and supported

Task management: delegating tasks, setting priorities, and ensuring that every member knows their role in achieving the team’s goals. To avoid confusion, delays, and errors in work.

Data tracking and reporting systems, using HMIS and Sales Force

Perform pre and post program surveys

Knowledge and implementation of 2Gen approach to case management

Ensure smooth and meaningful integration of “Radical Hospitality” in creating community

Work with County staff, SCCOE, and BFH advocates to ensure best practices are implemented

Perform other duties that may be assigned to perform, support, and complete program goals

Case Management Duties:

Conduct pre-screen intake of clients,

Create family plan with head of household,

Active listening and effective communication skills

Emotional intelligence and conflict resolution skills

Goal setting and performance management

Task planning and assignment

Delegation and time management

Problem-solving and decision making

Connect families with needed and available community resources and follow-up with clients and agencies as appropriate to document use and success of referral services,

Input data of clients into agency database,

Running error data reports using HMIS

Provide all required documentation in a timely manner, including client follow-up, outcomes, and evaluation

External Relationships & Regional Advocacy:

Proactively promote mission, vision, strategic goals, and community impact among partners, allies, and potential allies

Conduct tours and speak about the theory change through 2Gen approach to case management and Radical Hospitality to a variety of audiences

Bring together BFH participants and ADG current housing clients for training and leadership development

Create opportunities for participants to work with any and all housing stakeholders in order to find creative solutions to the Silicon Valley housing crisis

Other Job Duties:

Participate in regular staff meetings, staff training programs, including conducting staff training programs as assigned, and attending supervisory meetings

Recruit and manage volunteers

Adhere to Amigos agency policies and procedures, and

Perform any other duties as assigned

Minimum Qualifications

MA in Social Work or related field preferred, and/or 3 years as supervisor in the areas of housing, social work, public health field, or education

Fluent in Spanish and bilingual/biliterate

Lived experience with poverty or homelessness, preferred

A minimum of two years of experience working in a nonprofit setting, or equivalent experience,

Knowledge of housing issues and related social policy issues and research, and community resources,

Excellent writing and verbal communication skills, and ability to document cases and reports, as appropriate,

Ability to work in a variety of settings among culturally-diverse individuals and families,

Culturally competent, and

Ability to lift 25 lbs.

Compensation and Benefits:

Annual Salary: $80,000

Comprehensive Benefits Package:

Medical, Dental, Chiropractic, and Vision Coverage

Life Insurance

Generous Paid Time off

Paid Holidays and Sick Time

401(k) Retirement PlanAmigos de Guadalupe Center for Justice and Empowerment is an Equal Opportunity Employer (EOE). Applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity and gender expression, disability or veteran status. At ADG we promote a learning environment and encourage anyone to apply regardless of prior experience, we look for a growth mindset, positivity and an eagerness to learn.