KIA Chantilly Service Advisor

Job Description

Job description

Join Our Team as a KIA Service Advisor!Are you passionate about delivering exceptional customer service and automotive expertise? We’re looking for a dedicated Service Advisor to join our dynamic team at the largest KIA service department in Virginia, Maryland, West Virginia, North Carolina, and Washington D.C. This is your chance to be part of an exciting new chapter in our newly remodeled service lane!

What We Offer:

A modern, state-of-the-art service facility

Opportunities for professional growth and development

A supportive and collaborative work environment

Key Responsibilities:

Serve as the primary point of contact for customers in the service department

Clearly explain repairs and service needs to customers

Advise customers on necessary service work, ensuring their vehicles are safe and well-maintained

Maintain national averages for Customer Satisfaction Index (CSI)

Utilize Dealertrack and Xtime software to streamline service processes (experience is a plus!)

What We’re Looking For:

Strong communication skills and a customer-focused attitude

Ability to explain complex automotive issues in an understandable manner

Experience in the automotive service industry preferred

A team player who thrives in a fast-paced environment

If you’re ready to take your career to the next level and be part of the largest KIA service department in the region, we want to hear from you! Join us in delivering outstanding service and driving customer satisfaction.

Job Type: Full-time

Pay: $80,000.00 - $125,000.00 per year

Benefits:

401(k)Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Professional development reimbursement

Vision insurance

Shift:

Day shift, Rotating shift

Work Days:

Monday to Friday, Rotating weekends

Full-time