Associate Manager, Revenue Integrity ROI Operations

The Associate Manager, Revenue Integrity ROI Operations, is primarily responsible for overseeing with MRO’s National client; across all sites, client communication, project management, strategic planning, budgetary performance, staffing and recruiting. The position requires effective written and verbal communication with direct reports, colleagues, and clients. The manager will act as the liaison between MRO and Client EPFS to ensure that revenue integrity ROI activities are compliant with established policies and are completed in a timely manner. Travel to NSC and client locations on occasion to ensure optimal performance.

ESSENTIAL TASKS AND RESPONSIBILITIES:

Conducting meetings with client audit and HIM stakeholders to review Audit Manager requests with suggestions to streamline workflow, create efficiencies and provide issue resolution / suggestive guidance.

Ability to generate timely, concise, and effective business correspondence.

Responsible for management of labor and expenditures to budget.

Ability to interact with employees, customers, and colleagues in a professional and courteous manner. Superior time management and attention to detail.

Participate in process review and improvement meetings.

Participate in monthly and quarterly business reviews for client.

Ensuring productivity standards and goals are met for direct reports.

Oversees workflow with ROI employees supporting revenue integrity workflow to ensure maximum productivity and quality standards are met. Advises on work assignment adjustments as needed to cover peak periods, leave and vacancies.

Performing Quality Assurance (QA) monitoring of work performed by reporting staff.

Conducting quarterly work performance reviews and annual reviews for all reporting ROI Specialists. Develop individual team members to achieve their professional goals

Monitoring performance and provides performance feedback and evaluations for reporting ROI Specialists.

Promoting a positive image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.

Responding to customer needs in a positive, professional, and efficient manner.

Improve processes, policies, and practices so as to achieve the company’s goals and ensure regional policies are met.

SKILLS EXPERIENCE:

Bachelor’s degree and/or equivalent ROI or payer audit work experience and education.

Experience with Post Payment, Prepayment, and Government Audit workflows

Experience with healthcare information systems (HIS) strongly preferred.

Customer facing experience and proven success in managing customer relationships.

Experience with Microsoft excel

Detail oriented with excellent verbal, written, interpersonal and presentation skills.

Ability to 20% travel occasionally required.

Ability to thrive in a high activity environment with a focus on excellent customer service.

Enthusiastic, highly motivated individual with a serious work ethic.

Ability to maintain a high activity level on a daily basis in order to meet objectives.

Physical Requirements:

Position requires standing, sitting, lifting up to 20 pounds.

Position is performed in office and hospital settings.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.