Management Trainee

Job Description

Job summary

The Management Trainee (MT) will work alongside other department managers and accept responsibilities and duties with eventual growth or goal of becoming a branch manager / department manager. The MT will have day-to-day responsibilities and tasks and assist with current managers on completing daily, weekly, monthly tasks and ensure growth of department sales.

Responsibilities/daily tasks

Assisting department managers on specific responsibilities including but are not limited to the following:

• Learn all customer service, branch manager, and company related tasks and responsibilities.

• Understand the full scope of the business.

• Assist with daily operations.

• Find ways to improve productivity by providing effective methods in business operations.

• Assist in supervising customer service personnel, warehouse staff, as well as delivery drivers.

• Learn and assist with conducting proper monthly, semi-annual, or yearly evaluations for team members when appropriate and promote teamwork, positive morale, and high efficiency within the staff.

• Track and review monthly customer satisfaction scores and find corrective action or seek ways for improvement.

• Ensure all staff follows company procedures per training manuals and company requirements. Initiate any disciplinary action when necessary.

• Ensure drivers are following vehicle maintenance requirements and schedules.

• Track and chart monthly ISO Quality Objectives and seek corrective or preventive action when appropriate.

• Help answer customer calls and ensure company meets quality objective of 5% or lower call center abandonment rate daily.

• Help process all types of orders and assist with customer-related issues.

• Monitor calls to ensure calls are answered in a timely fashion.

• Ensure all quotes and orders are processed in a timely manner.

• Help review open orders, open returns, open delivery notes and other reports daily to ensure all operational requirements are fulfilled.

• Assist the Operations Manager on creating and developing yearly competency forms to staff and ensure training is completed per scheduled date. Monitor training and conduct training competency tests to ensure training is retained and properly executed.

• Assist the Operations Manager with preparing daily/monthly sales reports for upper management and also address ideas or concerns during monthly staff meetings.

• Assist the Operations Manager with training new hires for the team.

• Assist with closing the register and or daily accounting logs.

• Travel to and from other PAC locations and serve to back-up in various roles when requested.

• Assist with routing drivers, checking in drivers, scanning out drivers, and monitoring and supervising driver productivity.

• Assist the Operations Manager with developing and executing strategies and new methods to increase sales and operation efficiency between all branches.

• Resolve and troubleshoot escalated customer service issues.

• Review and audit branch performance and make appropriate suggestions and implementation plans for improvement.

• Hold any necessary meetings with management staff to address issues or ideas for the benefit of the company.

• Coordinate scheduling and staffing requirements to ensure full coverage of responsibilities for smooth operations.

• Assist with sending our daily productivity reports.

• Assist with making outbound courtesy calls, new client outreach, and or other sales related tasks.

• Audit and review WorkWave routes and breadcrumbs for drivers to ensure that deliveries are completed timely and driver instructions are being followed including taking photos of all delivery drop-offs or return pick-ups.

• Complete other tasks as requested.

Requirements

Qualifications

Proficiency in Microsoft Office products. Leadership Skills. Effective Communication Skills. Sales and Customer Service experience. Bi-lingual in English and Spanish is a plus. Must have strong typing skills, 60wpm

Full-time