Catering and Conference Coordinator

Job Description

SUMMARY

Has direct responsibility for all housing, food & beverage and function room planning with the customer, fulfilling the commitments of the sales contract, arranging the physical aspects of the conference/event, assisting and often times making arrangements for the client with speakers, entertainers, local attractions, but with continuous cross-selling other revenue producing entities within the lodge as well as the entire resort. All communication is then detailed on a worksheet to all departments involved.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Conducts site visits with guests as needed in the planning process

Prepares and Distributes Banquet Event Orders as assigned

Follows-up with all function details with Banquet Managers, Executive Chef, F&B Director, Director of Sales and Catering and other Lodge Management or vendors

Stays current with the V1 and Delphi property management system maintaining

Account data

Ninety days prior to arrival contact group and begin the planning process

Thirty days prior to check-in meet with or phone client to compile all the pertinent information

Twenty days prior to check-in converse with the customer and make changes

Three days prior to check-in converse with customer and take all meal counts and meeting count changes

Develops a positive working relationship with all other departments in Wilson Lodge and divisions of the Wheeling Park Commission and supports upper level management decisions and guidelines

Exerts a positive influence on all resort personnel through leadership skills, an upbeat personality, and by always attempting to enhance the guest’s visit

Works flexible schedule including weekends, evenings and holidays

Prepares and Distributes Banquet Event Orders for all events assigned

Follows up on all function details with Banquet Managers, Executive Chef, Food and

Beverage Director, Assistant Director of Food and beverage, and other Lodge Management or vendors.

Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

EDUCATION and/or EXPERIENCE

Fourth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

Full-time