Business Support Associate

Job Description

This role supports the day-to-day internal operations of the agency with an emphasis on tools/systems (Airtable, HubSpot, Harvest, Slack, and Google Workspace), project coordination, internal scheduling, and supporting the execution of culture and onboarding strategies. You’ll play a key role in maintaining agency momentum and ensuring smooth backend operations that empower our team and clients.

Key Responsibilities:

Manage Airtable project trackers, templates, interface setup, and internal SOPs.

Update and organize records in HubSpot CRM.

Support onboarding of new hires, including internal comms, logistics, and scheduling.

Coordinate internal calendars, scheduling for leadership, and client events.

Assist in the implementation of internal culture initiatives (e.g., team check-ins, recognition systems)

Support the executive team with follow-ups, research, and documentation as requested.

Use AI tools to streamline task automation and internal documentation.

Community and Stakeholder Engagement

Dashboard and Reporting for internal use

Key Tools:

Airtable

HubSpot

Dropbox

Slack

Google Workspace

Harvest (basic support)

Nice to have: AI tools (ChatGPT, Grammarly, etc.)

Requirements

2+ years of experience in administrative support, operations coordination, or project management

Familiarity with Airtable and HubSpot (or similar project management/CRM tools)

Strong organizational skills and attention to detail

Ability to manage multiple tasks and prioritize deadlines independently

Proficiency with Google Workspace (Docs, Sheets, Calendar)

Clear written and verbal communication skills

Comfortable learning and using AI tools to improve workflows (e.g., ChatGPT, Grammarly)

Experience scheduling meetings, supporting onboarding, and maintaining digital files

Nice to have:

Prior Community and Stakeholder Engagement Expierence

Executive Assistant with Business Operations responsibility

About You:

You are a proactive problem-solver who thrives in a fast-paced, client-focused environment. You’re comfortable working with shifting priorities and can adapt quickly when direction or client needs evolve. You take initiative, communicate effectively, and stay solution-oriented despite tight timelines. You value collaboration but are also confident managing your workload independently. Most importantly, you care about delivering high-quality work that helps our leadership team and clients succeed. You must reside in the Charlotte Area for Hybrid work.Hours & Compensation:

This is a part-time contractor role estimated at approximately 15 hours per week. Availability during standard business hours (9:00 AM – 5:00 PM EST) is required to support team and client needs. Hourly rate and potential for increased hours may vary based on experience, demonstrated skill level, and project demands.

Benefits

1. Professional Development & Learning

Free access to on-demand courses, webinars, and leadership training (hosted by DWA agency)

Discounted rates for certifications or external training partners

Quarterly knowledge exchange sessions (virtual roundtables with peers and internal experts)

2. Health & Wellness Perks

Mental wellness resources (Group mindfulness sessions)

Wellness reimbursement (monthly reimbursement for a wellness session, e.g., fitness class, sauna session, yoga, massage, etc up to USD 25)

3. Financial & Business Support

Optional 401(k) participation

While not guaranteed, there may be opportunities for discretionary bonuses based on successful client referrals or revenue-generating contributions

4. Recognition & Engagement

Spotlight recognition program (contractor of the month, LinkedIn shoutouts)

Loyalty-based bonuses or milestone incentives for long-term partnerships

Access to annual in-person/virtual retreat or summit

Branded Company Swag

Part-time

Hybrid remote