Entry Level Customer Service Agent

Job Description

Description

Location: Raleigh, NC

Job Type: Full-time

About Us:

We are seeking a motivated and enthusiastic Entry Level Customer Service Agent to join our dynamic team. This position is perfect for individuals who are passionate about helping others and thrive in a fast-paced environment. As an Entry Level Customer Service Agent, you will be the first point of contact for our customers, providing exceptional service and support.

Key Responsibilities

Handle customer inquiries through various channels including phone, email, and chat.

Provide accurate and timely information to customers regarding products and services.

Resolve customer complaints and issues with a focus on customer satisfaction.

Document customer interactions and maintain accurate records using company systems.

Collaborate with team members and departments to improve service delivery.

Assist in the onboarding process of new customers and provide product training as needed.

Stay updated on product knowledge, promotions, and company policies.

Skills, Knowledge and Expertise

High school diploma or equivalent; additional education is a plus.

Excellent verbal and written communication skills.

Strong problem-solving abilities and critical thinking skills.

Ability to work in a fast-paced environment and manage time effectively.

Proficient in using computers and basic software applications.

Demonstrated customer service experience, preferably in a similar role.

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for professional development and advancement

Full-time