Dispatcher

Job Description

We offer Full Benefits

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.

Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs i.e. Driver Document Management/Dispatch Optimizer.

Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Customer service regarding the failure.

Apply any additional charges including and notify customer service of changes.

Track/Maintain yard report, MDR, CNI, and Divisional Pool

Actively participate in driver recruiting and retention

Review preliminary payroll

Oversee drivers HOS and Power Direct updating

Manage roadside repair

Operating with a sense of urgency while handling challenging environments

Skills Required

Data entry skills; Good communication and organizational skills

3 to 5 years and intermodal experience preferred

Microsoft Office and Excel

Knowledge Required:

DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task; NAVIS

FMCSA Hours of Service

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Full-time