Front Office Associate

RAYUS now offers DailyPay!

Work today, get paid today!

The pay range for this position is $16.09-$23.27 based on direct and relevant experience.

RAYUS Radiology is looking for a Front Office Associate to join our team.

As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

This position is part-time working every Monday, every Wednesday and every other Friday from 1:00pm-9:30pm; includes every other Saturday from 7:30am-3:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (55%) Registration * Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays * Answers phones and handles calls in an efficient and friendly manner * Fields calls appropriately for center associates * Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information * Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up * Orders office supplies as needed * Maintains supply of patient information sheets * Pushes imaging via electronic interfaces * Completes confirmation calls and provides preparation instructions to patient * Faxes reports, billing information, and medical release forms as requested (20%) Insurance * Verifies patient's insurance * Pre-certifies all exams with patient's insurance company * Obtains insurance authorization * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment * Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines (20%) Scheduling * Arranges transportation, interpreters, and hotel accommodations for patients when appropriate * Enters and submits patient exam orders * Verifies orders match exam schedules * Schedules referrals and ensures proper authorizations are obtained * Schedules walk-in patients * Processes requests for image orders and CDs from referring physicians and patients * Maintains an up-to-date and accurate database on all current and potential referring physicians (5%) Performs other duties as assigned