Call Center Representative

The Cardiology II department at Bryn Mawr Medical Specialists Association is in need of a full-time Call Center Representative/EKG Biller to join their growing team. This person will be responsible for patient scheduling, new patient information, and general patient inquiries. Our ideal candidate has excellent communication skills and attention to detail. This position also includes EKG Biller responsibilities such as preparing and submitting claims and ensuring proper billing and payment for services.

Duties:

Answer incoming calls and respond to patient inquiries in a professional and timely manner

Provide accurate information to patients

Handle patient complaints and resolve issues effectively and efficiently

Maintain a high level of patient satisfaction through excellent service and follow-up

Input patient information into the system accurately and efficiently

Follow call center scripts when handling different types of calls

Collaborate with team members to achieve individual and team goals

Prepare and submit EKG related claims

Ensure proper billing and payment services

Qualifications:

Excellent verbal communication skills with the ability to actively listen and understand customer needs

Strong problem-solving skills to address customer concerns and find appropriate solutions

Ability to multitask and navigate computer systems while speaking with customers on the phone

Attention to detail to accurately record customer information and update records as necessary

Ability to work in a fast-paced environment and adapt to changes quickly

Strong time management skills to prioritize tasks effectively

Pay/Benefits:

$18-$22 per hour

401(k)

Health insurance

Dental insurance

Vision insurance

Disability insurance

Flexible Spending Account

Paid time-off

Pension & Profit-Sharing Plan

For questions, please call ext. 3026. or email