Entry Level Client Relations Manager

At DCM Management, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client's upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Entry Level Client Relations Manager role was made for you!

Responsibilities of an Entry Level Client Relations Manager:

Establish and maintain long lasting business and client relationships

Identify, troubleshoot, and provide clients resolutions to their issues and concerns

Maintain open communication between our clients, their consumers, and our Entry Level Client Relations Manager Team

Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions

Provide clients with an individualized purchasing experience and utmost customer service

Coordinate with sales team to ensure process orders are completed and installation dates are set

Document client's contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Managers

Collaborate with fellow Entry Level Client Relations Managers, and other Customer Service and Sales team members that all sales targets are met

The Ideal Candidate as an Entry Level Client Relations Manager:

High School Diploma or equivalent certification required

Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields preferred

1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred

People-oriented and passionate about building relationships

Charismatic and personable demeanor that transpires to fellow Entry Level Client Relations Managers and other Customer Service team members

Results driven and self-motivated to improve interpersonal skills

Practices active listening and is empathetic to client's concerns

Solution-oriented and takes initiative in resolving unexpected challenges