Guest Service Representative - Nights - Elgin IL
Description:
Job Description
Join Our Night Team as a Guest Service Representative at Tricoci University in Elgin, IL!
About Tricoci University:
Tricoci University of Beauty Culture is dedicated to excellence in beauty education, fostering a vibrant learning environment for students. Our mission revolves around empowering students with the skills they need for a successful career in the beauty industry.
Position Overview:
As a Night Guest Service Representative at our Elgin campus, you will provide outstanding customer service to guests and students during evening hours. Your role is vital in creating a welcoming atmosphere and ensuring that our clients experience the highest level of support and assistance.
Key Responsibilities:
Warmly greet and assist guests and students as they arrive or call in.
Handle phone calls and inquiries, providing accurate information about our programs and services.
Manage appointment scheduling and confirmations, ensuring smooth operations.
Document guest interactions and keep detailed records as required.
Address customer concerns and feedback professionally and efficiently.
Work closely with staff to maintain a highly welcoming and service-oriented environment.
Perform administrative tasks to support the evening operations of the university as needed.
Why Work With Us?
Be part of a dynamic institution known for its commitment to beauty education.
Contribute to a positive and engaging environment for students and guests alike.
Opportunities for professional development and career growth.
Flexible evening hours tailored to support work-life balance.
Access to exclusive discounts on beauty services and products.
Requirements
Qualifications:
High school diploma or equivalent; additional training in hospitality is preferred.
Experience in customer service or guest relations is highly desirable.
Excellent communication skills to engage with a diverse clientele.
Strong organizational skills with the ability to manage multiple tasks.
Proficiency in Microsoft Office Suite; familiarity with CRM systems is a plus.
A positive attitude and dedication to providing exceptional service.
Availability for evening shifts, specifically Monday through Friday nights.
Benefits
Generous Paid Time Off
401K Plan
Access to Continuing Education Units (CEU) Classes
Complimentary Services at our Student Clinic
Product Discounts
Opportunities for Career Advancement
A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI
Full-time