Sales Analyst

A growing services company in NW Houston is seeking a Sales Analyst to join their team for a long-term project. The Sales Analyst will review sales calls and provide constructive feedback to sales representatives. Additionally, you will be tasked with contacting customers post-call to follow up on outcomes.

The successful candidate will be detail oriented, customer service oriented, and have strong communication skills!

Pay: $20.00-$23.00/hr

Location: Long Term Contract

Type of Position: NW Houston, 77086

Responsibilities:

Listen to or read transcripts of inside sales calls to ensure adherence to sales scripts and procedures.

Identify key points where sales representatives need improvement, such as missed questions, lack of detail, or missed opportunities.

Provide actionable feedback to sales reps to improve their performance and align with the company's sales strategies.

Document feedback and track progress of sales reps over time.

Reach out to customers after calls to follow up on the call and gather feedback.

If the project was not secured, professionally inquire about the reasons, documenting the feedback for future reference.

Maintain records of all follow-ups calls and track outcomes in a CRM system.

Provide insights to the sales team about customer objections or reasons for not moving forward to help improve future sales efforts.

Assist in refining the sales script and process based on feedback from call reviews and customer follow-ups.

Work with management and the sales team to identify trends and areas for improvement in the sales process.

Offer recommendations on how to improve conversion rates and address common customer objections.

Generate and maintain reports on call performance, customer feedback, and sales outcomes.

Share insights with management to help drive strategy and process improvements. Requirements:

Previous experience in inside sales, customer service, or sales support, with an understanding of sales processes.

Strong communication skills, both written and verbal.

Detail-oriented with the ability to analyze calls or transcripts and identify areas for improvement.

Comfortable speaking with customers and gathering feedback in a professional and courteous manner.

Experience using CRM tools and sales performance tracking systems.

Ability to work independently and as part of a team.

Problem-solving skills and the ability to provide constructive feedback in a positive and motivating manner.

Ability to adapt to changing priorities and work in a fast-paced environment.

#LI-DNI

Meet Your Recruiter

Lindsey Rodriguez

Senior Search Director - Murray Professional

Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.

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