Export Traffic Reefer

Export Traffic Reefer

MSC USA - Charleston

Job Summary/ Key Responsibilities:

JOB SUMMARY

The Export Traffic Reefer Clerk manages data for international shipments for a specific type of equipment called temperature-controlled units (reefers container) and provides support for many steps of the transportation process. The Export Traffic Reefer Clerk works with direct clients, freight forwarders and NVOCC. The Export Traffic Reefer Clerk helps in executing all the steps required to process the reservation of an export shipment. Considering the complexity of the type of unit managed and the specific needs and special handling required this is an advance clerk position that requires special training.

KEY RESPONSIBILITIES

Prepares the booking in our internal system based on client’s requests and needs.

Assumes documentary and customer service responsibilities for all assigned shipments.

Acts as an intermediary between clients and other MSC’s departments.

Ensures a monitoring process of the bookings in order that client’s requests are matched.

Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading.

Establishes and maintains a positive relationship with clients.

Assists clients in trouble shooting and problem solving regarding the bookings assigned.

Keeps a good level of communication with clients and other parties matching the guidelines of the company.

Escalates unique or complex issues to the appropriate supervisor for immediate resolution.

Other duties as assigned.

QUALIFICATIONS

REQUIREMENTS

Required skills, experience, education

Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)

English: advanced

Strong attention to details

Organized, efficient, and able to manage time effectively

Strong customer service mindset, focused, and responsive

Ability to work under tight deadlines

Great team player

Knowledge of MS Excel with the ability to learn new software

PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at a time

WORK AUTHORIZATION

Authorization to work in the U.S

What We Offer

Health Insurance

Dental & Vision Insurance

Life Insurance: one-time annual salary up to $50,000

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)

Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

Short Term Disability Insurance

401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.

Wellness Program initiatives / Free MSC Partner Subscriptions with Calm

Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.