Computer Systems Analyst III

Job Description

Computer Systems Analyst III

Rockville, MD - Onsite

Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinate with the Project and/or Program Manager to ensure problem solutions and user satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Coordinate closely with programmers to ensure proper implementation of program and system specifications. Provide daily supervision and direction to support staff.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field and 5 years of relevant work experience in IT customer support. Additional experience can be substituted for degree.

• Must have technical computer and customer service skills.

• Thorough knowledge of the software development lifecycle and associated development tasks, concepts, and milestones.

• Strong interpersonal and time management skills and must have the ability to adapt and prioritize work in a dynamic environment.

• Ability to effectively communicate verbally and electronically to various levels of staff with various levels of understanding of technology.

• Certifications in one or more of the following are required:

º ITIL v3 or higher

º Certificate in Microsoft Operations Framework (MOF)

º MTA: Microsoft Technology Associate

º MCSA: Microsoft Certified Solutions Associate

º MSCE: Microsoft Certified Solutions Expert

º Apple Certified Associate (Integration Basics)

º Apple Certified Support Professional

º CompTIA A+ Certified Professional

º CompTIA Network+ Certified Professional

º CompTIA Security+ Certified Professional

º Jamf Certified Tech or Expert

• Must be able to obtain agency suitability clearance prior to start date.

We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided as requested.

Full-time