NIH OD IT Program Manager

Futrend Technology, Inc. is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT, Federal Financial Management, and Grants Management. We excel at providing customers with high-value solutions that support their missions and meet their most critical objectives and business needs. We provide full life-cycle IT services to Federal agencies with recognized excellence in complex real-time system integration and enterprise-wide system implementation.

Description:

Futrend Technology is looking for an NIH Program Manager (NIH OD PM) to join our team of industry leading professionals with significant upward promotion probability.

The NIH PM is responsible for delivery and growing our health IT, consulting, and software development work at the National Institute of Health (NIH). The NIH PM has demonstrated his/her capability managing contracts, providing vision and creating accountability among staff, and leading account growth. The NIH PM manages multiple senior and executive level customer relationships and guides the creation of customer value. The NIH PM is responsible for delivery and growth of existing programs (as both a prime and a subcontractor), and will have existing relationships, multiple GWACs, a broad NIH IDIQ, and our joint venture partner to help drive growth.

To excel in this roll the NIH PM will not only have a proven record of accomplishment in delivery and growth but must genuinely enjoy both. Excellence in delivery is the number one priority and the foundation of the company success. At the same time, the right candidate will also have a growth and value creation mindset to identify opportunities and see them through from solution strategy and customer engagement through proposal and award. The work is hands-on and will require “rolling up the sleeves” to create results.

The NIH PM will work in a highly collaborative and transparent environment. The NIH PM is a critical position in the company’s leadership team. The PM will have the creative freedom to help shape and grow the business as well as participate in an array of company operation and strategic activities.

The ideal candidate will measure success in this position through outcomes, program delivery success, customer satisfaction, continuous improvement in delivery practices and team performance, financial performance, qualified pipeline and business growth.

Roles and Responsibilities:

Solution Delivery

Manage the entire IT Services program with multiple work streams, including, but not limited to Infrastructure Management, Account Management Services, Incident Response & Troubleshooting Networking Services, Data Center Operations and Server Hosting Cloud Account Management & Hosting Application Monitoring & Hosting, Security Compliance & Vulnerability Remediation Backup & Disaster Recovery Services, Enterprise Application Platform Development & Management, Website support and development, Data Management & Integration Services, Digital Services & Automation, Onsite User Technical Support, which includes Employee Support, Computer Hardware Installation and Support Assistance, Computer Hardware Lifecycle Management, Mobile Device Management, IT Equipment User Relocation.

Provide leadership and vision for the managers and staff and foster an open, collaborative and accountable culture

Ensure that Futrend performs to meet customer’s expectations

Maintain personal billability as supported by projects, and create status reports and briefings as needed

People Leadership

Work with Futrend Recruiting to identify and hire qualified and high performing staff

Foster an accountable and self-motivating culture that is centered on transparency

Fulfill the role of manager, coach, and mentor as required

Follow Futrend Values setting clear expectations and provide clear feedback

Proactively and professionally, address issues that arise with employees both involving HR as needed acting as an advocate with headquarters staff

Jump in to help when there is a company need

Support and help maintain company certification including ISO 9001 and CMMI Level 3

Operations Management

Help set and meet revenue, utilization, profitability, and customer and team satisfaction goals

Promote and expand company capabilities in core Health IT and development capabilities as well as our leading edge solutions including intelligent automation and machine learning/deep learning.

Qualifications

8+ years’ large complex federal project/program delivery ($50M+ annual or higher range), experience managing a portfolio of projects with financial and execution discipline, and proven business growth experience

ITIL Foundations required

Bachelor’s degree preferably in an IT field or technical field

PMP certification is required

Must have hands on experience delivering IT services

Must have the experience and confidence to establish and maintain senior relationships and engage senior agency executives and program staff to deliver value and identify opportunities

Must be prepared to work hours needed and go on customer site to engage staff, develop customer relationships, and identify and close new opportunities

Knowledge of the Federal healthcare space is required

Relationship and experience in NIH HHS, it’s centers is a plus

Solid understanding of the Federal acquisition process and federal contracting sufficient to proactively and independently see opportunities and identify/manage risks.

Location: NIH campus in Bethesda MD, Tysons, VA, Rockville MD

Futrend Technology, Inc. is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Futrend Technology, Inc. uses E-Verify to validate all new hires' ability to legally work in the United States

Futrend Technology, Inc. uses E-Verify to validate all new hires' ability to legally work in the United States

Futrend is a VEEVRA Federal Contractor

Compensation details:

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