Community Manager

BRG Realty Group, LLC is an award-winning owner and operator of apartment communities in Ohio, Kentucky and Indiana. The company currently has 50 communities comprised of 8,398 apartment homes. Success has been built upon a foundation of relationships shaped by trust, an engaged and talented employee base, service focused business practices, a sound fiscal approach, value-add services, and investor and risk management protocols that ensure future stability. Our mission continues to be to create and maintain quality communities through innovative management by consistently delivering reliable services to our residents, associates and business partners…and we care!

Job description

Job Purpose: The Community Manager’s responsibility is the day-to-day management of their assigned apartment community including the leasing and maintenance operations. The Community Manager must be a team leader who, while working closely with the Portfolio Manager, and expertise with industry knowledge and professionalism in order to maintain the highest level of occupancy possible at the apartment community.

Essential Duties:

Regularly supervises at least two employees

Responsible for maintaining satisfactory occupancy and collection levels

Responsible for maintaining excellent resident relations

Resolve resident concerns and ensure customer satisfaction

Enforcement of lease agreements and community rules and regulations

Responsible for monitoring and overseeing maintenance related activities

Responsible for rent collection (including notifying residents and developing payment plans), posting rent payments and making bank deposits

Assist in the preparation of annual operating and capital budgets

Ensure that a daily inspection of model and vacant target apartments is completed and assists in maintaining curb appeal and amenities in proper order.

Review property performance with the Portfolio Manager as necessary

Monitor property to budget daily

Approve all property expenditures daily and issue purchase orders

Deliver eviction notices

Represent the Company in eviction court when needed

Manage, lead, and motivate leasing and maintenance staff

Assist in maintaining market survey data

Monitor on-line marketing to ensure that unit availability, pricing and any specials are current.

Responsible for resident relation and retention programs

Responsible for ensuring that incoming telephone calls are answered, messages are handled accordingly and all leads are entered in to Yardi and followed up on in a timely manner.

Inspect apartments for move-in readiness

Inspect apartments upon move-out and prepare move-out paperwork

Demonstrate and maintain a working knowledge of fair housing laws and rules and regulations concerning apartment leasing and management

Help keep office orderly between professional cleanings

Responsible for ensuring that all company documents (example: resident forms and letters, work orders, etc.) are appropriately filed and maintained

All other duties as assigned

Performance Factors:

Must be depended upon to complete work in a timely, accurate, and thorough manner and be conscientious about assignments

Must communicate effectively both verbally and in writing with managers, co-workers, and individuals inside and outside the company

Must work effectively and relate well with others including managers, co-workers, and individuals inside and outside of the company

Must exhibit a professional manner in dealing with others and work to maintain constructive working relationships

Must comply with all policies and procedures as outlined in the BRG Employee Handbook and the BRG Operations manual

Must be available for weekend, holiday, and evening hours if necessary

Must be willing to be assigned to other BRG managed communities as needed

Must possess a valid driver’s license in order to drive for company business as needed.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Supplemental pay types:

Bonus pay

Commission pay

Experience:

Property management: 3 years (Preferred)

License/Certification:

Driver's License (Required)

Auto Insurance (Required)

Work Location: In person