Endpoint Management Engineer II

Job Description

Description:

Endpoint Management Engineer II

What s in it for you: 401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance. This is an in person role that reports to the main office, which occasional client site visits. Flexible remote work available as schedule delegates.

What you ll do:

Lead endpoint provisioning and deprovisioning support staff

Lead Hardware rollouts of Workstations, Laptops, Mobile Devices, and Tablets

Handle escalated helpdesk service tickets and project tasks in a fast-paced environment.

Proactively respond to escalated/assigned tickets.

Visit local customer sites to complete projects or resolve hardware problems

Build relationships with customers.

Identify potential for improvement in customer environments.

Communicate potential improvement to Sales.

Understand and follow SOPs and suggest or implement changes to SOPs when needed.

Background in desktop, servers, and network administration required.

Experience with ticketing systems required.

Competencies

Exceptional customer service skills.

Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.

Self-motivated and ability to multi-task.

Able to set priorities and meet individual deadlines while accomplishing team objectives.

Able to resolve customer issues appropriately and in a timely manner.

Able to develop and maintain effective, positive internal/external working relationships.

Tackling difficult and complex problems independently and as a team

What you ll need:

Bachelor's Degree, Technical school, or related certifications (Network+, A+, CCNA, or equivalents)

Experience working in a service provider, call center, NOC, or customer service-oriented position required

At least 1-4 years’ Experience/Knowledge working in MANY of the following:

Desktop support & Troubleshooting (Win10, Win11, Apple Mac)

Microsoft Intune, Autopilot

Computer Imaging

Microsoft 365, Google Workspace

Windows Server 2016, 2019, 2022, 2025

Active Directory, File/Print Services

TCP/IP, DHCP, DNS

DNS record management

Network Fundamentals, Switching and Routing, Layer2/Layer3 switching.

Network Design, Visio, and Documentation Skills a plus

OSI Model

Email Security Systems (Filtering, Secure Messaging, DLP) a plus

Firewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPN a plus

VOIP, QoS a major plus

Linux

Vendor liaison support

Who are We: Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2024 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.Requirements:

Need reliable transportation to/from Client Sites

Must be willing to visit client sites on occasion

Must have basic tools

Must have ability to lift up-to 50lbs of technical equipment.

Full-time