Help Desk Technician

Job Description

Mize CPAs Inc. was recently named a Top 200 Workplace for 2024 and 2025 by USA Today! We are a leading regional accounting and IT firm with offices in Topeka and Overland Park, Kansas. Our firm works with clients in a number of industries and has a rapidly growing restaurant and hospitality division that serves clients nationwide.

We are looking for an in-person only IT Help Desk Technician in the Topeka office. Full-time availability is needed, 40 hours per week.

If you are the right person for this opportunity, you will have experience installing and supporting all end user computing devices, printers, scanners, faxes, modems, phones, mobile devices, and software applications. This position is also responsible for day to day monitoring of WAN & LAN devices, servers, phone system, door access system, and backup processes.

Essential Functions and Responsibilities:

Become an expert in hardware and software used by employees and clients

Document hardware and software used by employees and clients including install instructions, license keys, quantities, vendor contact information for sales and support

Manage inventory of spare equipment

Set up hardware and install applications for new employees and provide access to appropriate resources

Meet deadlines/schedules for the installation of new devices and software

Document all help desk support incidents using ticketing system and prioritize tasks/support requests based on severity or impact to users

Communicate effectively and professionally; both orally and in writing with employees and clients in a timely manner

Follow up with employees and clients to ensure their needs are met and that support issues have been resolved to their satisfaction

Keep managers and/or shareholders informed of situations that have escalated due to employee/client requirement or lack of ability to resolve before they become a crisis

Must be thorough and detail oriented and work with minimal direction or supervision; act independently

Be flexible with changes in priorities, deadlines, and unexpected assignments

Work effectively with others, especially under deadlines, stress, and pressure

Work hours necessary to meet deadlines for work assigned

Identify skill gaps and seek out opportunities to increase knowledge

Occasional same day travel for work at client’s offices, meetings, and seminars

Requirements

Required qualifications:

In-office work during and after training, due to the interaction necessary between all departments, trainer, and work responsibilities

Individuals at this level normally have a High School Diploma or equivalence

Strong technical knowledge and skills

Demonstrated customer service aptitude

Strong interpersonal and relationship building skills

Excellent verbal and written communication skills

Preferred qualifications:

Certifications or formal technical education

Prior experience in an IT support role of three years or more

Benefits

Mize CPAs Inc. offers competitive salary and benefits, challenging projects, and ongoing professional development opportunities for our employees. Some of the benefits include: college degree reimbursement, 17 days of PTO and 10 paid Holidays per year, community service PTO, 401(k) match, fitness incentive, and parental leave.

With Shareholder approval, Mize supports continuing education within each department and can purchase review courses for individuals preparing for IT certification, time off to take the exam, and reimbursement for the cost of taking each part of the exam once.

Mize strives for a work-life balance and supports career development as part of our culture. We have annual reviews with career pathing included. Because of our size and variety of industries we serve, there are opportunities for growth within the Firm.

Full-time