Customer Service/Debt Collector

Job Description

Description:

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

We are currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for three weeks including weekly pay and monthly bonuses. The start date for the role is June 9th. The base hourly rate for this position is $17.00-$20.00 with uncapped bonus potential.

The office is located at 80 Minuteman Rd, Andover, MA, 01810 and the role is fully onsite for the first 90 days of employment with potential flexibility after.

The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.

Benefits

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Responsibilities

Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them

Record accurate and detailed notes; update account status and card member’s information into computer system

Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives

Comply with policies and procedures of Zwicker & Associates, P.C.

Comply with FDCPA and state consumer protection laws.Requirements:

Above average administrative and phone skills

Strong negotiation skills

Excellent communication skills

Well organized, results driven

Effective decision-making skills

Strong listening, interpersonal, oral, and written communication skills

Basic computer skills

Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.

Physical Qualifications

Be able to lift 5 pounds or greater

Be able to sit 90% of the work day at times

Be able to bend at the waist and be mobile when needed

Be able to read and comprehend position-specific documents and correspondence

Be able to operate a computer, phone, and/or equivalent devices

Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing

Be able to complete a minimum of a 40 hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.

This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.

EOE, drug free workplace.

Please review our Applicant Privacy Notice at

Each posted position will be active for a minimum of five (5) business days during which time all qualified and eligible employees have the ability to apply.

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Full-time