Customer Service Representative

Job Description

Customer Service Representative Responsibilities:

Answer incoming phone calls promptly and professionally, addressing customer inquiries and concerns

Manage customer emails by responding in a timely and courteous manner to ensure customer needs are met

Greet and assist customers and clients in a friendly and helpful manner upon their arrival at the office

Maintain accurate records of customer interactions and transactions

Collaborate with other departments to resolve customer issues and ensure a seamless customer experience

Perform general office administrative duties, including filing, data entry, answering phone calls and emails, etc.

Maintain a clean and organized workspace, contributing to a welcoming office environment

Stay knowledgeable about company products, services, and policies to better assist customers

Customer Service Representative Qualifications:

High school diploma or equivalent

Your own reliable transportation

Previous experience in customer service or administrative roles preferred

Experience in the automotive industry is a plus

Excellent verbal and written communication skills

Strong organizational skills with the ability to manage multiple tasks effectively

Proficiency in using Microsoft Office Suite (Word, Excel, Outlook)

Ability to work well both independently and as part of a team

A positive attitude and a passion for helping others

Schedule:

Monday - Friday

8AM - 5 PM

Benefits:

Weekly pay

Medical, dental and vision insurance

Paid time off and Holiday pay

Referral bonus

401k

Full-time