IT Operations & Compliance Manager

Job Description

Salary: $90,000

About Us

IDM is a data intelligence and marketing advisory firm that serves Fortune 500 clients with custom solutions to drive customer acquisition, development, and retention. We transform internal and external data into actionable insights, building long-term partnerships and delivering measurable results aligned with each clients strategic goals.

This is a remote role, but we are currently hiring individuals based in Kansas, Colorado, or Arkansas. Relocation outside the state of hire requires prior approval.Position Overview

We are seeking a versatile and experienced IT Generalist to join our growing team. This mid-level role is ideal for someone with 610 years of IT experience, strong technical acumen, and a background in Computer Science. Youll manage IT onboarding and offboarding processes, control access and permissions across our software stack, and play a key role in maintaining our SOC 2 compliance. The ideal candidate is also capable of building custom internal tools and automations as needed.Key Responsibilities

Own and execute all IT onboarding and offboarding processes, including provisioning/deprovisioning of hardware and software access

Manage access control, role-based permissions, and license usage across core applications (e.g., Google Workspace, Slack, Zoom, Atlassian)

Lead and maintain SOC 2 compliance, including process documentation, audits, and coordination with external auditors and internal stakeholders

Design and maintain internal tools and automations to improve IT workflows (e.g., onboarding, reporting dashboards, permission audits)

Monitor system performance, resolve IT issues, and provide support to internal users

Collaborate cross-functionally with HR and department leads to ensure seamless employee transitions and role changes

Evaluate and implement tools and systems that enhance IT operations and security

Oversee security training and develop resources to educate employees on best practices for data protection and compliance

Proactively monitor IDMs security and compliance posture, identifying and addressing potential risks or gapsQualifications

Bachelors degree in Computer Science or a related technical field

610 years of experience in IT support, systems administration, or a similar generalist role

Hands-on experience with user access management, device provisioning, and cloud-based SaaS environments

Familiarity with SOC 2 compliance frameworks and associated documentation/audit processes

Proficiency in scripting or coding languages commonly used for internal tools and automation (e.g., Python, JavaScript, Bash, PowerShell)

Strong organizational and communication skills with the ability to work cross-functionally

Comfortable with ambiguity and changePreferred Qualifications

Experience using identity and access management (IAM) platforms or MDM tools

Experience building internal tools using low-code platforms or custom scripts

Prior experience supporting a remote or hybrid workforce

Prior experience leading SOC2 compliance auditsWho You Are

Youre highly organized, adaptable, and thrive in fast-paced, ever-changing environments. You embrace ambiguity, approach problems with curiosity, and take initiative to improve processes through automation and efficiency. Youre personable, collaborative, and capable of shifting priorities to support evolving business needs without losing focus on the details. To be considered for this role, please include a short video (maximum 2 minutes) of yourself answering the following question:What is the most challenging IT-related problem you have ever solved?Upload the video to Google Drive and ensure sharing permissions are set so we can view it. Then, include a hyperlink to the video using the phrase IDM Intro Video. This phrase (with the link) must appear on the first line of your cover letter or in the objective section of your resume.

remote work

Full-time

Hybrid remote